[Resolved] Contact Form 7 - Auto translation issues

Thank you for your message.

I ran some tests, but the issue persists. I tried to reproduce the issue in a sandbox site, but I couldn't, so I suspect that the cause of this behavior is the entry in the database for that particular form.

I would like to ask your authorization to create a copy of the site to escalate this ticket to our 2nd tier of support.

Hi there,
Thank you very much for your authorization.

I'm sorry for the delayed answer. It took a few hours to create a copy of the site. I have already escalated this ticket to our 2nd tier of support, where our 2nd tier specialists will take a deeper look at this issue.

I will keep you updated on the evolution of this ticket.
Thank you very much for your patience and understanding!

Hi there,
Thank you for being so patient, and I’m sorry for the delayed reply.

Our 2nd-tier team has reviewed the issue and was able to reproduce it on a clean installation. They've identified the root cause and are currently working on a fix.

In the meantime, we recommend not using automatic translation for Contact Form 7 forms, as this can lead to unexpected behavior. Instead, we suggest translating the forms manually.

If you don’t speak all the languages used on your site but still want the form labels translated automatically, you can open the translation in Advanced Translation Editor (ATE). ATE can help with automatic translation of the text, but please make sure that the shortcodes shown on the left (original language) match those on the right (translation). This step is important to ensure that the form works correctly across all languages.

Let us know if you’d like help reviewing the translations or if you run into any trouble—we’re here to help!

Hi there!

This is Paola and I will continue with the ticket.

For the moment there is no solution they are currently working on a fix.

You should apply the workaround https://wpml.org/forums/topic/contact-form-7-auto-translation-issues/page/2/#post-16950652

The issue is escalated to the developers.

As soon they have a permanent fix we will let you know!

Sure.

As soon as I have news I will let you know.

Hello,

Our development team has implemented a solution for this issue, and it will be included in the next release of the Advanced Translation Editor. At this time, we don’t have an exact release date, but we’ll update you as soon as it becomes available.

Thank you for your patience and understanding.