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This thread is resolved. Here is a description of the problem and solution.

Problem:
Client reported that the select field of the contact form was missing in the UK version of their website.

Solution:
We recommended the following steps:
1. Increase the WordPress memory limit to a minimum of 128MB, preferably 256MB. The client can add the following code to their

wp-config.php

file:

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

This code should be placed above the line

/* That's all, stop editing! Happy blogging. */

.

2. After increasing the memory limit, the client should:
- Edit the form in the original language.
- Make a small change to the select field.
- Save the changes.
- Update the translation.
- Check if the issue with the select field is resolved.

If the solution provided does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 reply, has 2 voices.

Last updated by Carlos Rojas 1 year, 3 months ago.

Assisted by: Carlos Rojas.

Author Posts
April 3, 2024 at 12:08 pm #15478030

stephaneA-11

I lost the select field of the contact form in the UK version :
hidden link

Correct FR version :
hidden link

Thanks for your help

April 3, 2024 at 12:31 pm #15478362

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hello,
Thank you for contacting us

1.- Please increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

- Add it above the line /* That's all, stop editing! Happy blogging. */

You can double-check the WordPress memory limit in WPML -> Support

2.- Once the memory limit is updated, follow these steps:
- Edit the form in the original language
- Make a small change to the select field
- Save the changes
- Update the translation
- Double-check if the issue disappeared

Could you tell me the results of the steps described above?

Regards,
Carlos

April 3, 2024 at 1:46 pm #15478769

stephaneA-11

Thanks for reactivity