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This topic contains 4 replies, has 2 voices.

Last updated by benjaminE-20 1 year, 9 months ago.

Assisted by: Mohamed Sayed.

Author Posts
May 24, 2023 at 8:56 am #13705137

benjaminE-20

Im having issues getting my contact form to show up when the site is translated.
On the site I am using Elementor, and this form is being inserted via a template. Both the form and the template is set to be translated. I uploaded 2 images to show the problem.

The url is, and the form is placed on the bottom of the page:

Danish site (original): hidden link
English site (translation): hidden link

Skærmbillede 2023-05-24 105136.png
Skærmbillede 2023-05-24 105104.png
May 24, 2023 at 1:39 pm #13708059

Mohamed Sayed

Hi Benjamin,
Thanks for contacting WPML support, I will be glad to help you.

Please go to WPML > Translation Management, and make sure that the form, template and page translations are complete.

I checked the page and the form is displayed in the English version but it shows a different style, could you please tell me if you use custom CSS to customize it?

Regards,
Mohamed

Screenshot_226.png
May 25, 2023 at 9:17 am #13714427

benjaminE-20

Translations seem to be complete, the styling done on the contact form is made using the standard Elementor settings, no custom css.

Maybe the site was just cached and thats why it was not showing up, but we still need the styling to look right.

May 25, 2023 at 2:36 pm #13717373

Mohamed Sayed

Hi,

- If the CSS optimization is enabled with WP Rocket, please disable it and clear the cache then check again.

- If the issue persists, please create a full backup of the database and website then go to WPML > Support > Troubleshooting page, and click the following:

- Clear the Cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Fix WPML table collation
- Set language information
- Fix post type assignment for translations

Let me know please how that goes.

Regards,
Mohamed