This thread is resolved. Here is a description of the problem and solution.
Problem: You are encountering 404 errors when trying to access NL support articles with Echo Knowledge Base plugin. Solution: We have identified that the translation of the slug "support" was incorrect for Echo Knowledge Base plugin. We corrected this translation, and now the articles should be accessible without any issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
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Languages: English (English )Russian (ะ ัััะบะธะน )
Timezone: Europe/Kyiv (GMT+03:00)
Thank you for contacting WPML support.
I was unable to locate your previous support ticket. Please provide a detailed explanation of the issue you are experiencing so that I can assist you more effectively.
If possible, including screenshots can help clarify any confusion or miscommunication. You can upload an image using the "upload an image" feature below the comment section.
I am having an issue with the WPML string plugin and Echo Knowledge base.
For example, if I navigate here:
hidden link hidden link
They give a 404 error. But the URLs are correct and used to work.
This URL works correctly, but if I click any of the articles in the page then they give 404 error: hidden link
If I use the language switcher to use French, German, Spanish, Portuguese, Italian, they all work correctly.
Other sections of the website (eg the homepage, blog etc) all works correctly in all languages.
I was on a chat with WPML last night and they suggested deactivating the WPML string plugin, and this solved the issue, but I need that plugin. I have also tried resaving the permalinks settings.
Languages: English (English )Russian (ะ ัััะบะธะน )
Timezone: Europe/Kyiv (GMT+03:00)
Thank you for your feedback.
Is this regarding the Echo Knowledge Base plugin? If so, have you checked the article linked below? hidden link
Have you tested the issue with only the Echo Knowledge Base and WPML plugins enabled? What are the results?
I also suggest checking for any redirects you may have set up, as well as any other settings that might modify URLs.
Additionally, I've enabled debug information for this support ticket. Please refer to the following link for instructions on how to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/
Languages: English (English )Russian (ะ ัััะบะธะน )
Timezone: Europe/Kyiv (GMT+03:00)
Thank you for your feedback.
Please update your WPML plugin and add-ons to the latest version, 4.7.4, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best.
You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/
If you do not see the updates, you might need to click the Check for updates button in the Plugins โ Add New Plugin โ Commercial tab.
Please update the Echo Knowledge Base plugin if it is not the latest version.
Remember to backup your database before you proceed.
Suppose the issue persists after an update. In that case, I need to request temporary access (wp-admin and FTP) to your siteโpreferably to a test site where the problem has been replicated if possibleโin order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
Languages: English (English )Russian (ะ ัััะบะธะน )
Timezone: Europe/Kyiv (GMT+03:00)
I noticed that one of the provided links was stripping out the support slug, which led me to think there could be an issue with the slug translation, as the other languages are working fine.
I can't pinpoint exactly what broke, but I hope it won't happen again. If it does occur, you know how it was resolved. If it continues to happen, you need to closely observe the moment it occurs so we can prevent it from happening in the future.
