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Supporter timezone: America/Los_Angeles (GMT-08:00)

This topic contains 6 replies, has 2 voices.

Last updated by Bobby 6 months ago.

Assisted by: Bobby.

Author Posts
July 17, 2024 at 2:42 pm #15966851

bjornB-33

Background of the issue:
I am continuously facing issues with link and string translations on my site hidden link. Despite following all the recommendations in your documentation, the links are still leading to the German site. I have tried all the troubleshooting steps provided.

Symptoms:
The links are still leading to the German site despite following all the recommendations and troubleshooting steps.

Questions:
Is there any other solution than going through each site and manually setting the links again?

July 17, 2024 at 2:47 pm #15966908

bjornB-33

hello?

July 17, 2024 at 6:22 pm #15967882

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

This is irrelevant to the issue but please review the SSL certificate as the site seems to point to Https but the EN version comes up without it causing some errors.

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

July 26, 2024 at 6:13 am #16006761

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Hi there,

I was able to reproduce the issue and we are currently reviewing this.

July 26, 2024 at 6:49 am #16006933

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

If possible, please go to Appearance->Themes and update Uncode to the latest version along with the WP Bakery Page builder.

The latest version comes with a few updates.

Typically adding this XML should solve this issue but what it did not during my tests.

Once you update, please do a quick test using the test pages I created, you can simply add a button->set a URL and translate.

Let me know your results, please.

<wpml-config>
  <shortcodes>
    <shortcode>
      <tag>vc_button</tag>
      <attributes>
        <attribute encoding="vc_link" type="link">url</attribute>
      </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>
August 8, 2024 at 3:00 pm #16053538

bjornB-33

hey, thank you, i updated the theme. But i am a bit lost here:

"Once you update, please do a quick test using the test pages I created, you can simply add a button->set a URL and translate.

Let me know your results, please.

<wpml-config>
<shortcodes>
<shortcode>
<tag>vc_button</tag>
<attributes>
<attribute encoding="vc_link" type="link">url</attribute>
</attributes>
</shortcode>
</shortcodes>
</wpml-config>
"

WHERE CAN I ADD THE XML? thank you very much

August 8, 2024 at 4:58 pm #16053917

Bobby
Supporter

Languages: English (English )

Timezone: America/Los_Angeles (GMT-08:00)

Please go to WPML->Settings->Custom XML Configuration tab at the top

Once you add it you can save it and it will take effect.

Let me know your results, please.

The topic ‘[Closed] Continuous Issues with Link/String Translation on My Site’ is closed to new replies.