Coupon in Gravityforms doesn't work in translated language

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 8 replies, has 2 voices.

Last updated by Kor 1 year, 11 months ago.

Assisted by: Kor.

Author	Posts
May 17, 2023 at 9:41 am #13662989
wouterv-34	I have this form build with Gravity forms: Original: hidden link Translated: hidden link The coupon doesn't work in the translated version. You can try it yourself with this coupon code: "discount10". You will see the discount is calculated in the first step (in both languages), but when you come to the last step (you can fill any dummy data) the discount code isn't there anymore in the translated version. It does work in the original version. What could be the problem?
May 18, 2023 at 7:29 am #13669407
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. I've checked your form here hidden link and I can't seem to get past step 1 as shown in the attached screenshot. Could you please list the steps to replicate it and also, share temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor
May 18, 2023 at 2:24 pm #13672729
wouterv-34	Could you please use any county in Europe (for example Netherlands) in step 1. You can use any dummy data as address. You should be able to reproduce the issue then. I will provide access after you have reproduced the issue and it’s still necessary to fix the issue.
May 19, 2023 at 10:31 am #13678127
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I can see the issue now. I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical. Thanks! Kor
May 23, 2023 at 10:04 am #13696715
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. Could you please grant me full "administrative" access? I can't do much with this access. Thanks! Kor
May 30, 2023 at 11:26 am #13739069
wouterv-34	Sorry, my mistake. I changed it to admin-access.
May 31, 2023 at 10:47 am #13746227
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for your reply. I've tested it here hidden link and applied the "discount10" coupon and it worked as shown in the attached screenshot. Did you sort it out yourself? If not, can you list the steps to replicate it? Thanks! Kor
June 1, 2023 at 8:39 am #13751851
wouterv-34	Hi Kor, thanks for looking into it. The problem is in step 3. If you fill in any dummy details in step 2 you should be able to see the issue in step 3. See attached screenshot for more details.
June 5, 2023 at 8:10 am #13767801
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. This looks like a complex setup. Could you please try replicating the issue here on our Sandbox site hidden link so that we could troubleshoot this further? You can install any 3rd party plugins on the Sandbox site if required to replicate the issue. If you can't replicate it or have no time to do this, could you provide a snapshot of your Website? Or can I have your permission to create a snapshot of your Website? We usually recommend the free Plugin “Duplicator” for this purpose. If you already know how Duplicator works ( https://wordpress.org/plugins/duplicator/),please skip the following steps and just send me the archive file you downloaded. ★ Duplicator Instructions hidden link https://wpml.org/faq/provide-supporters-copy-site/ If the file is too large (more than 400M), please use the Duplicator file filters to remove the cache, the wp-uploads directory, the media, and the archive files. Send me the link to the archive file (you probably want to use Google Drive, Dropbox, or similar services, as the snapshot file will be quite big). Your next reply will be private, which means that only you and I will be able to see it and have access to it. You can paste the link to the file there. Once the problem is resolved I will delete the local site.

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