Credit lost after add remove production site

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Tagged: Credits

This topic contains 1 reply, has 0 voices.

Assisted by: Mihai Apetrei.

Author	Posts
December 1, 2024 at 9:08 pm #16463735
marcoM-185	Background of the issue: I am trying to add credits on my page but lost 16000 credits. I have only 1 page registered as production. The site is under development. Symptoms: Lost 16000 credits after adding and removing a production site. Cannot find the credits anymore. Questions: Can you check if there is an unassigned webpage with credits?
December 1, 2024 at 9:20 pm #16463739
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I'm sorry to hear that you are going through this, and I'm here to help you resolve it. Those credits probably got stuck. So, please let me explain why I think this situation with the credits might be happening. When you initially install and set up WPML, an automatic translation account ID is created. If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account. I added the 16k credits back to your WPML.org account, and you should see them here: http://wpml.org/account/ And you should be able to assign them to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Hopefully, you can see the credits now. Mihai Apetrei
December 1, 2024 at 9:27 pm #16463752
marcoM-185	🙂