This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to display credits on their multisite installation's subsite using WPML. They were unsure how to assign or share credits between the main site and the subsite. Solution: 1. We advised the client to unregister and then re-register their WPML plugin using a new site key. This process involves removing the current site key from their WPML account, generating a new one, and updating the key in the website's backend under Plugins > Add new > Commercial. 2. After re-registering, the client should follow the steps outlined in our documentation on how to assign automatic translation credits to your sites to add credits successfully. 3. If issues persist, it might be due to a server or compatibility issue. We recommended ensuring the server meets WPML's minimum requirements and testing for plugin or theme conflicts by deactivating all non-WPML plugins and switching to a default theme. 4. For multisite setups, we confirmed that credits could be shared between the main site and subsites, or a separate automatic translation account could be created for the subsite. Documentation on managing multisite translations and sharing credits can be found at multisite support and automatic translation subscription for multiple sites.
If these solutions do not resolve the issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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I was not able to find any credits being added to this domain's automatic translation account.
Please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key.
This issue looks to me like it could be either caused by server-related causes or a compatibility issue between WPML and (at least) one of the active plugins or the currently active theme.
1. Please make sure that your server follows the WPML minimum requirements and that you are using the very latest WPML versions: https://wpml.org/home/minimum-requirements
2. If the issue is still happening, can you please let me know if it still happens even when only the WPML plugins are active and you are using a default WordPress theme?
Please try the following steps so that we can test for a compatibility-related issue:
- create a full website backup
- disable all plugins except WPML and its add-ons
- check if the issue is happening again
- if it's not, reactivate your plugins one by one, checking every time if the issue shows up again so that you can understand which plugin is causing that issue
If the issue happens even with the non-WPML plugins disabled:
- leave all the non-WPML plugins deactivated
- switch to a default theme like TwentySeventeen
- try to recreate the issue now
If you have the chance, it would be best to do this in a staging (testing) environment.
Please let me know how that goes and if following any of these steps solved your issue or brought any change.
1. I cannot assign credits to subsites from the WPML account
2. Once I have connected the main site automatic translation account to the subsite I cannot *move* credits from the former to the latter, but I can only *share them* between the two
Credits can either be shared from an existing automatic translation account, or you can create a separate automatic translation account for the subsite.
