This thread is resolved. Here is a description of the problem and solution.
Problem:
The client migrated their site from pacificmediaasia.com to pacificmedia.news and was unable to transfer their 97,544 translation credits due to redirection issues and inability to access the old admin.
Solution:
We returned the translation credits to the client's WPML.org account. We recommend following these steps:
1. Log in to your WPML.org account and navigate to the Sites page.
2. If pacificmedia.news is already registered, delete the site key by clicking the trash icon.
3. Log in to pacificmedia.news and go to Dashboard >> Plugins >> Add new >> Commercial tab. If present, click the Unregister WPML from this site link.
4. Click the Register WPML link.
5. Click the Get a key for this site link to generate a new key and assign the credits.
6. Copy the key, paste it into the input box, and press the Register button.
For more detailed instructions, please refer to our documentation on how to assign automatic translation credits to your sites.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
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