[Resolved] Critical error of the entire site after installation and settings "finish"

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

Hope you are installing WPML for the first time on this site. Do you have a staging/dev site(clone copy of the live site)? If so, it will help us to troubleshoot the issue without affecting the live site.

Please share with us the WordPress debug.log(not WPML debug information) for collecting more details on this. Refer to the following pages for instructions

https://wpml.org/documentation/support/debugging-wpml/

https://wordpress.org/documentation/article/debugging-in-wordpress/

To enable WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

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Thanks!

Bigul

Hello,

Thank you for the updates. This error maybe happening because of the older version of plugins, specially WooCommerce. Please check the attached image.

One request. Please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. So we can troubleshoot the issue without affecting your live site.

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Thanks!

Bigul

Hello,

Thank you for the permission. I made a copy of the site and test it locally. But I am not able to reproduce the issue exactly. It works as expected once I finished the configuration of WPML Core plugin. Please check the attached images.

So can you please check with your hosting team that they can arrange a staging site for you or not. It will help us to troubleshoot the bug in the similar environment.

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Thanks!

Bigul

Hello,

Thank you for the updates. Initially, I only installed the WPML Core and String Translation plugins. But it is working fine in my local copy after installing WPML SEO and WooCommerce Multilingual plugins now. So not sure what happened wrong in your setup.

Please try the following steps after a full site backup{mandatory} and let us know your feedback.

1) Upgrade to the latest version of plugins including WooCommerce

2) Increase *WP Memory Limit* to *256*(the minimum required memory limit for WPML is *128*). Please check the following links for more details

https://wpml.org/home/minimum-requirements/

https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php

3) Increase the *MaxInputVars* of PHP settings to *10000*. Please check the following article for more details or contact your system admin/hosting provider for this purpose.

hidden link

4) Activate WPML Core, then the add-ons like String Translation plugin one by one

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Thanks!

Bigul