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Supporter timezone: Asia/Yerevan (GMT+04:00)

This topic contains 1 reply, has 2 voices.

Last updated by Christopher Amirian 9 months, 1 week ago.

Assisted by: Christopher Amirian.

Author Posts
October 1, 2024 at 12:43 pm #16240428

blagoyA

Background of the issue:
In our website forcelabnutrition.com we have integrated the translation and multicurrency module using WPML. We have one Romanian and one English version of our website, with prices in Euros and Romanian Lei respectively.

Symptoms:
When someone buys a product from the English version priced in Euros, it appears as the same numerical value in Lei on the courier's bill of lading, causing a significant discrepancy.

Questions:
Could you assist with fixing the currency conversion issue on the courier's bill of lading?

October 2, 2024 at 11:31 am #16245252

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

I am not sure what you mean by "courier's bill of lading" is it a feature of a third-party payment plugin?

Does the price work ok on Woocommerce itself? So if you go to Woocmmemrce > Orders do you see the price there correctly?

If so, then it might be an issue with the plugin you used for the payment processing, but I am not sure as I do not have enough information.

The first thing I need you to do is to provide the debug information:

https://wpml.org/faq/provide-debug-information-faster-support/

After that, I'd appreciate it how you implemented the payment system and what is "courier's bill of lading".

Finally, please double check the documentation below to see if you followed the multi-currency setup correctly:

https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/

Thank you.

The topic ‘[Closed] Currency converter’ is closed to new replies.