Custom Post Type no longer syncing with external translation

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Tagged: Translation Service

This topic contains 18 replies, has 3 voices.

Last updated by Ahmed Mamdouh 3 months, 3 weeks ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
July 7, 2024 at 4:49 pm #15907785
Jeff Musser	<b>Background of the issue: </b> We have a custom post type called Service Area. We did a round-trip test on a single Service Area with our external translation service, and it worked fine: hidden link. Then when we sent the rest of the Service Areas, they all came back out of sync, e.g. hidden link <b>Symptoms: </b> All the translated versions don’t have titles, and none of the fields mapped, although the XLIFF files for the successful one (hidden link) and the unsuccessful ones (hidden link) both appear to have the same structure. <b>Questions: </b> Why are the translated versions of the Service Areas missing titles and fields? What could cause the XLIFF files to appear structurally the same but result in different outcomes? How can we ensure that all Service Areas sync correctly with the external translation service?
July 8, 2024 at 1:33 am #15908733
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Jeff, Thank you for contacting WPML support, I’m happy to help you with this issue. I suggest you edit the service post in the original language > Make a small change to the post title/content > Save > Send the post to translation again and see if it helps. While checking the debug info, I see that the WordPress Memory Limit is below the requirements. The minimum requirements are 128M, but we do recommend 256M and the debug information of your site shows it set to 40M. Please check this link for more details https://wpml.org/home/minimum-requirements/. If it does not help, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ Looking forward to your reply. Thanks
July 9, 2024 at 2:48 am #15916621
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, The issue is related to the translation service Bilingva. The jobs are sent to them but there isn't a job that is translated completely on their side. If I translate a post manually to the Spanish language, the title and content are displayed as well in the frontend. Please wait for a few hours to allow the translation service to complete the translation and you can sync the jobs to your site. Thanks.
July 9, 2024 at 9:13 am #15919328
Jeff Musser	Hi there -- Bilingva has been completing work in batches. So, for example, they have already completed the Payment Assistance translation in Spanish; we're waiting for them to complete a batch of Vietnamese translations. Are you saying that only when the rest of the outstanding batch of translations is completed that will the entire set of jobs work properly? That seems different than our experience with earlier translations on the site.
July 9, 2024 at 9:28 am #15919486
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	I manually translated the post "Payment Assistance" from English to Spanish for testing, as I mentioned above. Please check the attached screenshot. Other jobs sent to Bilingva, are still in progress. Thanks.
July 16, 2024 at 12:14 am #15957111
Jeff Musser	Hi Long, Bilingva has now completed their jobs, but after doing a batch sync, we are still seeing the same problem. We need a solution for this ASAP -- the client needs to get this site launched.
July 16, 2024 at 12:19 am #15957126
Jeff Musser	Plus they are saying "Completed - Needs Update" but we haven't changed the content since sending the batch for translation.
July 16, 2024 at 12:55 am #15957197
Jeff Musser	I have restored the site to a pre-sync backup, so you can troubleshoot the sync process.
July 16, 2024 at 2:06 am #15957433
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi. As I suggested above https://wpml.org/forums/topic/custom-post-type-no-longer-syncing-with-external-translation/#post-15908733 you can make a small change to the post content/title > Save > Send the post to translation again which means you send the newest content to the translation service. After receiving the translation, please let me know how it goes. I have restored the site to a pre-sync backup Then the shared user is removed also. Please share a new admin user in your next reply. I will help you check the issue there if the suggestion doesn't help. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ Thank you.
July 16, 2024 at 2:25 am #15957470
Jeff Musser	The suggestion on re-sending for translation doesn't help.
July 16, 2024 at 3:55 am #15957691
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	I'm discussing this issue with our 2nd tier support. I will update you here as soon as I have any information. Thank you.
July 16, 2024 at 7:52 am #15958730
Jeff Musser	Thanks Long -- any word yet?
July 16, 2024 at 8:26 am #15958930
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hello, This is Ahmed Mamdouh from the translation proxy team and I'm going to help you with this ticket. I checked the content that has not been translated and I found that there is a corruption in the IDs of the translation units in the XLIFF file. The reason for this is that when you send a page for translation, WPML converts this page into an XLIFF file, and this file contains some translation units that hold the content, every translation unit has an ID to indicate which translation belongs to this unit, and when you make any changes on the original file while it was in progress, the IDs of the translation units will be different, and then the translation will not be retrieved to the right translation unit. The attached screenshot explains one of the translation unit IDs that has been changed. So please resend this page again for translation and do not change/modify anything on the original posts while it is in progress to avoid errors and translation corruption. Best regards, Ahmed Mamdouh.
July 16, 2024 at 8:36 am #15959022
Jeff Musser	Thanks so much for the reply Ahmed. Do you know what may have caused this corruption across so many of the pages, when we didn't make any changes in them directly?
July 16, 2024 at 9:02 am #15959214
Jeff Musser	Also, before re-sending for translation, should we delete the broken versions (such as the ones in red in this screenshot)?

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.