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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is trying to delete a WPML key for their site and is concerned about whether they can request a new one. After deleting the key, they encountered a message indicating that WPML needs to connect to its server for updates but is blocked by network or security settings.
Solution:
We recommend that you remove the WPML key via https://wpml.org/account/sites and then generate a new one for the domain of your choice. Ensure that your network or security settings allow outgoing communication to wpml.org to prevent issues with server connectivity.

If this solution does not resolve your issue or seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we highly recommend opening a new support ticket for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 2 replies, has 2 voices.

Last updated by estherG-9 3 months ago.

Assisted by: Mihai Apetrei.

Author Posts
October 29, 2024 at 6:09 pm #16343910

estherG-9

Background of the issue:
I am trying to delete the key for the site galerie zen at hidden link.

Symptoms:
No specific issue or error message mentioned.

Questions:
After deleting the key for the site galerie zen, can I request a new one?

October 29, 2024 at 8:35 pm #16344224

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+02:00)

Hi there.

Yes, you can remove a WPML key from here (https://wpml.org/account/sites), and then you can generate a new one for a domain of your choice.

I hope that you will find this information helpful.

Mihai Apetrei

October 29, 2024 at 11:20 pm #16344406

estherG-9

I have now this message:

WPML needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to wpml.org to remove this notice.

I just create a new key

Capture d’écran, le 2024-10-29 à 19.19.38.png