[Resolved] Easy and Customizable – Use WPML’s WP Menus Sync Feature is not working

Hello,

Sorry for the late response because of the weekend and we were testing other problems of the site in our local copy.

Please check the attached images. We are not able to reproduce the issue exactly in the local copy. Therefore try the following troubleshooting steps after a full site backup{mandatory} and make sure the issue exists or not.

1) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page)

2) On the Troubleshooting page, please click on the following options of the *Clean up* section. Wait for confirmation of processing after each one.

- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables

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Thanks!

Bigul

Hello,

Thank you for the feedback. Somehow the Header menu is not translated correctly to the secondary language on the live site. It may be a compatibility issue.

So just to make sure, have you created the menu in the Portuguese language from Appearance>>Menus, or have you created it from an Elementor Template?

Most probably you can resolve the issue by deleting the translated Menus one by one. Then translate the Menus manually to secondary languages. Please refer to the following documentation for more details. But take a full site backup{mandatory} before these steps.

https://wpml.org/documentation/getting-started-guide/translating-menus/#fully-custom-create-menus-manually

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Thanks!

Bigul

Hello,

Thank you for the feedback. We will debug it further. Just to make sure have you tried those steps after the WPML Troubleshooting procedures suggested in the following thread. Please confirm.

https://wpml.org/forums/topic/easy-and-customizable-use-wpmls-wp-menus-sync-feature-is-not-working/#post-15298675

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Thanks!

Bigul

Hello,

Thank you for the updates. I have created a new duplicator copy of the site. We are currently working on it and will get back to you soon. Please wait.

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Thanks!

Bigul

Hello,

Thank you for the updates. One request. It would be great if you could share a screencast about the following. It will greatly assist us in troubleshooting and also in our internal communication.

So, I found that the the menu´s are populating according to the page's name. Menaning, ig a page is called list the menu will populate with this. So in order for me to change the menu's names on the header I have to change the page's name in the respective language.

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Thanks!

Bigul

Hello,

Thank you for the updates. We are still working on this and get back to you as soon as possible. Please wait.

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Thanks!

Bigul

Hello,

This bug is happening because of a compatibility conflict with the MotoPress Hotel Booking plugin. The following function of the wp-content/plugins/motopress-hotel-booking/includes/translation.php(line 315) always returns *en-us* as locale. This affects how things work inside because it always switches to that value, so even if you're using a specific language like German and you make a menu, it still tries to use the English language.

	protected function getRestoreLanguage() {
		if ( is_admin() && ! MPHB()->isAjax() ) {			
			$locale = get_user_meta( get_current_user_id(), 'locale', true );

			if ( empty( $locale ) ) {
				return $this->getDefaultLanguage();
			} else {
				$language = explode( '_', $locale ); // "en" => ["en"], "ru_RU" -> ["ru", "RU"]
				return $language[0];
			}
		} else {
			return $this->getCurrentLanguage();
		}
	}

We are getting the expected result when we add a return before the following line.

$locale = get_user_meta( get_current_user_id(), 'locale', true );

So one request, can you please report this issue to the MotoPress Hotel Booking team? We are happy to assist them to fix this issue.

Please check it and let us know your feedback.

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Thanks!

Bigul