Hello you wonderful WPML people! We've been rock solid for quite some time and have been very pleased. However, since 4.6.9 we have some big problems and hopefully you can help us! There is a lot here, please bear with me on this.
If I make a change to the default language page and save it. All of the translated pages now show the default language in that section.
When I open the translation editor (classic) - the same result occurs. The default langue shows where the translated languge should be.
We have a team working to fix this now and re-translating content, however I have left a page where this can be seen here. (this is an expensive boo boo for us as we made quite a few small changes just to puntuation and it has killed quite a few pages unfortunately)
hidden link
(please note, I did manually edit Portugues in the translation editor so that specific translation page is correct. Also note only one minor update was made to this page, the line "Clean machines, stable process!" The only chage that was made was adding the exlimation mark.
I have another very serious problem as well but will open a secondary ticket for that. (When going to pages / all pages - clicking edit or update translation is opening the default "edit page" in wordpress, not the translation editor. AND, I have had pages open with NO content on the original language side yet retained translated content on the translation side. UGH)
(additional note: when going to copy the debug information I noticed Advanced Translation Editor Error Logs - has 50 entries - they started January 30th. A: I was out of town. B: We don't use advanced translation editor at all. These error all have an Event: ATE Server Communication with a description WPML has detected a change in your sites URL - with the extra data string ending in status 426 - which seems to be related to SSL which our site has a valid cert. Not sure if this is related to the issue I posted here or the second one or something unrelated)
Thank you for contacting WPML support. While you are waiting for one of my colleagues to take this ticket and work on it, let me provide you with first debugging steps or if I can perhaps help with the issue quickly.
The translated page content should not revert to the original language unless the page was created as a duplicate. Do you know if this is the case? To check you can look in the Languages box when you edit a page in the original language and if the translation is a duplicate, it will show the word duplicate next to the pencil icon.
if the page is not a duplicate, let's take a look at the content you are editing. Is this happening for all content that is updated in the original language, or just certain sections? Is the content created in a page builder, or a custom field? PErhaps some screenshots of what you are editing and what is changing on the frontend will help us to best understand the issue.
LAUREN... always my favorite WPML tech! Great to see you.
So... first, I'm gonna choke my jr web dev. I believe I have found the "issue". Your first question led me to find it.
SOLUTION (I think anyway)
When I went to edit page > scrolled down to Translation in the right column
What I noticed was SOMEONE clicked the "WordPress Editor" button. So I was like hey, some dummy clicked this which explains the second issue I described in my first post, that clicked edit translation opened the default wordpress editor.
HOWEVER, this also seems to the responsible for the other problem. I don't know if this is intentional functionality or a bug related to switching from one to the other, but all the things described above happen if that button is selected.
Simply clicking back to "WPML Translation Editior" brought up a window with three options.
This Page / All Pages / All WordPress Content"
I selected all content because we have tons of different posts / pages / special add ons that create additonal page and post types.
I was then able to click edit translation from pages / all pages screen. It opened WPML translator. Made translation and saved. Perfect. Went back to original language and made an edit to the same text block again. Pages / all pages reflected that an update was needed. Went back in, the translated text was still there!!!! page functions perfectly.
I also beleive that whatever the "FIRST" page to have this button clicked on was "CLONED" as a template for several others - which just coincidentally happen to be all the pages we have been working on (just my luck). SO, I am going to give this another day before calling it resolved just to be certain, but I am fairly confident this is all that was going on.
Calling it 'RESOLVED' ... just checked every page.
That is a dangerous button!
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