[Resolved] elementor

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

I was looking for you on the chat but you were not there so I converted this to a ticket and I assigned it to myself.

I think you might be encountering the issue below:
https://wpml.org/errata/elemntor-page-layout-is-not-duplicated-to-the-secondary-language-page/

Can you please follow the recommended workaround and see if that solves the issue?

Please let me know.

I will be waiting for your response.

PS: Just a note that I am at the end of my shift at the moment and I will be able to get back to you tomorrow.

If you would prefer to not wait for a ticket response, you can mark this current ticket as resolved and in the process of creating a new ticket, you can select the "Live chat" option (it should be the default method now).

Kind regards,
Mihai Apetrei

Hi and thank you for your confirmation.

I will spend more time on this and I will get back to you as soon as I have more feedback.

I will also leave the ticket assigned to myself for the moment.

Kind regards,
Mihai

Hi.

It seems that our robot that is automatically deleting the credentials that clients share with us at a specific time interval for privacy and security reasons has removed your site credentials.

Can you please share them with me in the private fields below?

In order to be able to help you faster, can you also please paste your WPML Debug information in the Debug information field?
• http://wpml.org/faq/provide-debug-information-faster-support/

Thank you and I will be waiting for your response.

Kind regards,
Mihai

Hi.

I just wanted to let you know that this will take a bit more time and that I don't work in the weekends so I will be able to get back to you at the beginning of next week.

I thought that it will be a good idea to update you so that you know what's the current status of the investigation process.

I am leaving the ticket assigned to myself.

Have an amazing weekend!

Kind regards,
Mihai

Hi and thank you for your patience.

I have a new question:

On the "sobre mi" page, can you please let me know if you used default-Elementor elements or if you used some custom elements, too?

I was able to see that you have the "JetElements For Elementor" and "Raven" plugins and my guess is that you might use elements from these ones and those plugins might not be fully compatible with WPML.

Can you please let me know if you used any functionality/elements from those 2 plugins in the Elementor page that you created?

If yes, can you please let me know which?

I did not work too much with Elementor so this information will help me better understand the differences and if we have any custom Elementor elements.

Please let me know.

I will be waiting for your response.

Kind regards,
Mihai

Hi and thank you for the confirmation.

So after many tests, what I finally did is this:

1. I changed the theme to a default WordPress theme
2. Then I translated the "Sobre mi" page that was created with Elementor by following the exact example from here: https://wpml.org/errata/elemntor-page-layout-is-not-duplicated-to-the-secondary-language-page/

Things worked perfectly.

3. Then I removed the translation again
4. I enabled the Jupiter theme back again
5. I went inside the "Sobre mi" default language page (hidden link)
6. I clicked the "+" on the right and followed the exact steps from here: https://wpml.org/errata/elemntor-page-layout-is-not-duplicated-to-the-secondary-language-page/

It seems that it looks fine here:
hidden link

Can you please try to follow the same steps on the live site?

Or if you want me to do it, I can do it, we just need to make sure that you have a full backup of the live site first.

Please let me know.

Kind regards,
Mihai