Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 12:00 – 14:00 12:00 – 14:00 12:00 – 14:00 12:00 – 14:00 12:00 – 14:00 -
- 17:00 – 21:00 17:00 – 21:00 17:00 – 21:00 17:00 – 21:00 17:00 – 21:00 -

Supporter timezone: Europe/Vienna (GMT+02:00)

This topic contains 6 replies, has 3 voices.

Last updated by Bigul 1 year, 7 months ago.

Assisted by: Bigul.

Author Posts
November 8, 2023 at 8:50 am #14753785

netarowB

"I have an issue with translation. When I duplicate any page and start translating it to English independently, Elementor gives me a white page. Also, when I try to open any translated page, it redirects me to the original language, which is Arabic."
sample page of the issue: hidden link

Untitled.png
November 8, 2023 at 11:09 pm #14761425

Andreas W.
WPML Supporter since 12/2018

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Could you please increase your WP Memory limit to 256M? 128M is the minimum required by WPML.
Your current values are:

PHP Memor yLimit 256M
WP Memory Limit 40M
Add this code to your wp-config.php to increase WP memory:

define('WP_MEMORY_LIMIT', '256M');

Paste it just before:

/ That's all, stop editing! Happy blogging. /

Now, verify the current settings at WPML > Support > WordPress. Then complete the translation again.

These settings can be limited directly by your hosting provider, so I recommend you contact and ask them to modify them directly.
If you can get even higher values It would be great.

https://wpml.org/home/minimum-requirements/
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, which means, with a default theme and no other plugins installed.

If this will still not solve the issue, please let me know.

Is your site currently using different domains in different languages?

Best regards
Andreas

November 9, 2023 at 9:25 am #14763833

netarowB

I have incresed the memory limit to 256m
but the elementor gives me the same error

Untitled.png
November 10, 2023 at 3:41 pm #14778645

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Please upgrade to the latest version of WordPress(6.4.1) and plugins like Elementor Pro(3.17.1) after a full site backup{mandatory} and make sure the bug exists or not.

hidden link

If the problem remains, please share with us the WordPress debug.log(not WPML debug information) to collect more details on this. Refer to these pages for instructions

https://wpml.org/documentation/support/debugging-wpml/

https://wordpress.org/documentation/article/debugging-in-wordpress/

To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please do the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.

If you can paste your debug.log to http://pastebin.com/index.php and provide me that link it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).

--
Thanks!

Bigul

November 12, 2023 at 1:03 pm #14783945

netarowB

I have updated all things
but the issue still
here is the link:https://pastebin.com/tyERcKZr

November 13, 2023 at 9:44 am #14786935

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the Debug log information. However, the log does not list any warning or error related to WPML. Therefore a couple of requests for tracking the issue.

1) Please let us know the exact steps to reproduce the issue on your site

2) Please fill the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

--
Thanks!

Bigul

November 14, 2023 at 7:12 am #14793809

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the details and login information. Please check the following link. I have created a private page for testing and translated it into English.

hidden link

It is not showing the 500 error and I can edit the page using Elementor in English. Therefore couple of things.

1) Have you tried the steps here for translating the Pages to English - https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

2) Please check if you are getting any error related to WPML in the server error log while having this bug. May you need your hosting team's support to access the server error log file.

--
Thanks!

Bigul

The topic ‘[Closed] elementor error and 500 error when opening translated page’ is closed to new replies.