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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 10 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 9 months ago.

Assisted by: Osama Mersal.

Author Posts
March 7, 2023 at 1:00 pm #13189647

federicoB-41

Hello! I want to have a different layout for another language and I'm using Elementor. The site's main language is English. If I try to edit any other language version than the main language with Elementor, Elementor just keeps loading forever. What to do?

March 8, 2023 at 7:45 am #13195915

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Could you please let us know if you found which plugin causes the issue and if you need more assistance regarding this issue?

Best regards,
Osama

March 16, 2023 at 11:50 am #13258967

federicoB-41

Hello! The problem still exists with some pages, for example editing "Contact" page in French doesn't work. I've tried to deactivate all the plugins and it doesn't help. What to do?

March 16, 2023 at 11:54 am #13258975

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

March 16, 2023 at 11:02 pm #13264685

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi

Thanks for the access details. I've checked the French contact page, which worked correctly. (Kindly check the attached screenshot)

Would you please let me know the steps to reproduce the issue?

Thanks,
Osama

1.jpg
March 17, 2023 at 8:27 am #13267053

federicoB-41

Hmm interesting, it's working for me too... This is the other page the client said has the same issue: hidden link

Can you please try that one too?

March 17, 2023 at 8:36 am #13267099

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I checked it too, and it works correctly. (Kindly check the attached screenshot)

Best regards,
Osama

2.jpg
March 17, 2023 at 9:10 am #13267387

federicoB-41

Thank you Osama. Both of the pages work for me too, but the client's editor says it doesn't work for him - which is weird. Any idea how can it work for some people only?

March 17, 2023 at 9:40 am #13267671

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'm not sure why the pages don't work for him, but I can suggest the following approaches:

1- Test with a different browser
2- Test with a different account
3- Test with Elementor safe mode enabled

Best regards,
Osama

March 17, 2023 at 12:35 pm #13269291

federicoB-41

Ok apparently it works with a different account. Do you know what might cause that?

March 17, 2023 at 12:38 pm #13269307

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

It could be account permissions or selected language in Users-> Profile. Also, it could be a corrupted record in the database.

Best regards,
Osama

The topic ‘[Closed] Elementor just keeps loading forever’ is closed to new replies.