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This topic contains 1 reply, has 2 voices.

Last updated by Dražen 1 year, 11 months ago.

Author Posts
February 27, 2023 at 3:43 pm #13126543

Károly Farkas

This is a continuation of this topic:
https://wpml.org/forums/topic/main-shop-page-becomes-empty-from-time-to-time/

Short description of the issue:
The main woocommerce shop (product catalog) page randomly becomes empty (cc. every 4-5 days). It happens randomly with the 3 languages.

Link to a page where the issue can be seen:
German (default language): hidden link - right now: empty
English: hidden link - right now: empty
Hungarian: hidden link - right now: ok

Since the issue happens (apparently) randomly, I could not replicate it on purpose. In the previous thread, the supporter suggested that the issue may be related to caching. Now I made enough tests to confirm that it is not the case. I tried clearing cache/deactivate current caching plugin / activating another caching plugin, none of them solved the issue.

Could it be somehow the problem that the german and english languages are on one domain, while the hungarian is on another?

Please help me finding the source of the issue.

February 28, 2023 at 7:04 am #13131411

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks for contacting us.

I do not believe it is caused because of your domain's settings.

But, since you mentioned it happens also in your default language, I am not sure this is caused or related to WPML products. To confirm this can you please disable WPML plugins, and check if the issue still happens in your default language, or is maybe reproducible in such a state?

I would also suggest disabling other plugins 1 by 1 to see if any of them causes this.

Make sure you have a backup before doing any steps.

Please let us know how it goes.

Kind regards,
Drazen

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