Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello,
Menu items will only be available in other languages if the pages have been translated already.
Are all pages already translated into all languages to 100% and published?
Further, could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128M.
Your current stats are:
PHP Memory Limit 256M
WP Memory Limit 40M
Add this code to wp-config.php file to increase WordPress memory:
define('WP_MEMORY_LIMIT', '256M');
Add this just before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. So I recommend contacting them and asking them to change them directly if the changes don't take effect right away.
If this will not solve the issue, please let me know.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello Petra,
I would like to offer to take a closer look and request temporary access (wp-admin and FTP) to the website to investigate the issue further.
You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.
IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging at https://wpml.org/de/account/websites/.
If you are unable to provide such a copy of the site for testing, please let me know on this ticket.
The private response form looks like this: hidden link
Next time you reply, click "I still need assistance."
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: America/Lima (GMT-05:00)
Hello Petra,
My apologies, but I had to remove the provided access information from this ticket, as it was published publically.
In such cases, I am sadly not allowed to access your site. You will need to provide access and give your consent inside the private reply form, which I have now enabled again.
The private response form looks like this: hidden link
Next time you reply, click "I still need assistance."
Video: hidden link
Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.
You can use WPML > WP Menus Sync in order to sync the menus automatically, but this will only work for all menu items if the contents that you linking to are translated to 100% an published.
Could you please give this a try and let me know if further assistance is needed?
