Dear Support,
Could you fix the issue "gravityforms-multilingual/classes/Notification/Routing.php line 154."
That's an err message appearing on top of the form.
Welcome to WPML support. May I ask you to check two things?
1- Update WPML to version 4.9.2 and WPML String translation to 3.5.2:
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)".
- Click the "Check for Updates" button.
- Update WPML and its addons there.
- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except:
. WPML Multilingual CMS
. WPML String translation
. Gravity Forms
. Gravity Forms Multilingual
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.
That will give an idea of how to move forward.
Meanwhile, because this is a PHP warning it should not have any effect on the work of the plugin so if needed, you can hide the warning:
Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file:
Dear Support,
How do I upgrade WPML String translation to 3.5.2 if I do not have the plugin in my list of installed extensions? I think the extension disappeared a couple of weeks ago.
My WPML version is 4.9.2.1, which is a bit higher than 4.9.2.
That is strange; it should be there if you installed it before. I can take a look.
I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.