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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to use the 'Setting Which Currency to Receive Payments In' option with the RedSys and Tropipay payment gateways, but found that these gateways do not support this option.
Solution:
We informed the client that the payment methods they are trying to use are indeed not supported for the 'Setting Which Currency to Receive Payments In' option. We recommended checking our Recommended Plugins list for compatible payment gateway plugins. Additionally, we provided a link to our documentation on multi-currency support in WooCommerce for further guidance.

If this solution does not seem relevant, please feel free to open a new support ticket in our support forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Andrey 1 year, 6 months ago.

Assisted by: Andrey.

Author Posts
December 4, 2023 at 4:15 pm #14989307

miguelM-54

Hello, a pleasure. We bought the WPML plugin because we understood from the documentation that we could use the “Setting Which Currency to Receive Payments In” option with different payment gateways. We urgently need to use this option with the RedSys and Tropipay payment gateways but it does not allow it.

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December 4, 2023 at 8:44 pm #14991435

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

Yes, it is expected. As you can see from the screenshot, those payment methods are not supported for using this option.

If you want to use a different payment gateway plugin, please check our list of Recommended Plugins (https://wpml.org/plugin/) for compatibility information and available documentation.

https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#setting-up-payment-gateways-for-each-currency