Everything is working fine but 1 page does not save the translation

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Tagged: ATE

This topic contains 7 replies, has 2 voices.

Last updated by lorenzoB-21 1 year, 9 months ago.

Assisted by: Bigul.

Author	Posts
April 11, 2023 at 2:14 pm #13447065
lorenzoB-21	Hello, I have an issue. Everything is working fine but 1 page does not save the translation
April 11, 2023 at 3:30 pm #13447805
lorenzoB-21	How can I send the credentials here?
April 11, 2023 at 4:13 pm #13448221
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, A couple of requests for tracking this issue. a) Enabling the private option for the next reply. Please fill in the private details fields after a full site backup{mandatroy}. Refer to the following links for more details about our private information-sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link b) Please share the URL of the page you are having the issue now -- Thanks! Bigul
April 11, 2023 at 4:52 pm #13448839
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the login information. This requires further testing. Please allow me to make a duplicator copy of your site using the Duplicator plugin -https://wordpress.org/plugins/duplicator/ for debugging the issue on my local server. So we can troubleshoot the issue without affecting your live site. -- Thanks! Bigul
April 12, 2023 at 6:50 am #13452331
lorenzoB-21	Hello, Ok, I allow it. Thanks
April 12, 2023 at 8:56 am #13453281
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the permission. I made a copy of the site now. Will debug it further and get back to you as soon as possible. Please wait. -- Thanks! Bigul
April 13, 2023 at 11:18 am #13463887
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, I am getting the expected results in my local copy after the following steps. Please refer to this screencast for more details - hidden link So please tries the following troubleshooting steps after a full site backup{mandatory} and make sure the issue is existing or not. 1) Deactivate and activate the WPML plugin 2) Increase WP Memory Limit to 256(the minimum required memory limit for WPML is 128). Please check the following links for more details. On your site dashboard(WPML>>Support>>WordPress) it is still showing as 40M https://wpml.org/home/minimum-requirements/ https://developer.wordpress.org/apis/wp-config-php/#increasing-memory-allocated-to-php 3) Go to WPML>>Support page, click on the Troubleshooting link (blue link in the middle of the page) 4) On the Troubleshooting page, please click on the following options in the Clean up section. Wait for confirmation of processing after each one. - Clear the cache in WPML - Remove ghost entries from the translation tables - Fix element_type collation - Set language information - Fix WPML tables collation - Assign translation status to duplicated content - Fix terms count - Fix post type assignment - Synchronize local job ids with ATE jobs - Synchronize translators and translation managers with ATE 5) Make a minor change in the homepage content in original language and update it 6) Update the translations -- Thanks! Bigul