Existing pages are already translated but trying to charge full transaction

This thread is resolved. Here is a description of the problem and solution.

Problem:

The client is experiencing an issue where changes made to an English page, specifically adding a new h1 tag and an icon, are not being reflected in the translated versions without incurring additional full translation charges.

Solution:

We identified that the main issue stems from the site not being connected to the Translation Memory before making these changes. To resolve this, we recommend connecting your sites to the Translation Memory to ensure translation consistency and avoid similar issues in the future. For detailed instructions on how to connect your sites, please refer to our guide on Automatic Translation Subscription for Multiple Sites.

Additionally, it's important to ensure that during migrations or site copies, the sites are correctly connected to the Translation Memory. This step is crucial for maintaining translation consistency across different environments.

As a one-time gesture, we have deposited 300,000 credits into your account to assist with the translations.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

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This topic is split from https://wpml.org/forums/topic/moving-domain/

Tagged: ATE

This topic contains 10 replies, has 0 voices.

Last updated by Bigul 1 month, 2 weeks ago.

Assisted by: Bigul.

Author	Posts
May 19, 2025 at 8:35 am #17047239
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. The main reason for these issues is the customized import process and the fact that the site was not connected to the Translation Memory before making the changes. Please refer to the following guide for more details: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/#how-to-connect-your-sites As you mentioned earlier, you used the UpdraftPlus: WP Backup & Migration plugin for the migration. However, it seems the posts were imported separately afterward. In this case, the issue doesn’t appear to be related to WPML or the Advanced Translation Editor directly. To avoid such problems in future migrations or site copies, we kindly recommend ensuring that the sites are correctly connected to the Translation Memory beforehand. This step is crucial for maintaining translation consistency across environments. For reference: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/ As a one-time gesture and in appreciation of our long-term relationship, we are depositing 300,000 credits into your account. Please check. -- Thanks! Bigul

Author

Posts

May 19, 2025 at 8:35 am #17047239

Bigul

WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. The main reason for these issues is the customized import process and the fact that the site was not connected to the Translation Memory before making the changes. Please refer to the following guide for more details:

https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/#how-to-connect-your-sites

As you mentioned earlier, you used the UpdraftPlus: WP Backup & Migration plugin for the migration. However, it seems the posts were imported separately afterward.

In this case, the issue doesn’t appear to be related to WPML or the Advanced Translation Editor directly.

To avoid such problems in future migrations or site copies, we kindly recommend ensuring that the sites are correctly connected to the Translation Memory beforehand. This step is crucial for maintaining translation consistency across environments.

For reference:

https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/

As a one-time gesture and in appreciation of our long-term relationship, we are depositing 300,000 credits into your account. Please check.

--
Thanks!

Bigul