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This topic contains 21 replies, has 2 voices.

Last updated by lukasB-4 1 year, 10 months ago.

Assisted by: Bruno Kos.

Author Posts
May 24, 2023 at 1:54 pm #13708191

lukasB-4

I am trying to:

install WPML bug getting this error

Link to a page where the issue can be seen: (admin only)

hidden link

Fatal error: Uncaught Error: Class "WP_Upgrader_Skin" not found in /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-installer-upgrader-skins.php:3 Stack trace: #0 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-otgs-installer-autoloader.php(18): include() #1 [internal function]: OTGS_Installer_Autoloader->autoload() #2 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-includes/functions.php(649): unserialize() #3 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-includes/option.php(253): maybe_unserialize() #4 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-includes/cron.php(1181): get_option() #5 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-includes/cron.php(763): _get_cron_array() #6 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-includes/cron.php(815): wp_get_scheduled_event() #7 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-admin/includes/class-wp-site-health.php(3003): wp_next_scheduled() #8 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-admin/includes/class-wp-site-health.php(38): WP_Site_Health->maybe_create_scheduled_event() #9 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-admin/includes/class-wp-site-health.php(81): WP_Site_Health->__construct() #10 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-settings.php(607): WP_Site_Health::get_instance() #11 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-config.php(98): require_once('/home/985131.cl...') #12 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-load.php(50): require_once('/home/985131.cl...') #13 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-admin/admin.php(34): require_once('/home/985131.cl...') #14 /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-admin/index.php(10): require_once('/home/985131.cl...') #15 {main} thrown in /home/985131.cloudwaysapps.com/vepackkcdn/public_html/wp-content/plugins/sitepress-multilingual-cms/vendor/otgs/installer/includes/class-installer-upgrader-skins.php on line 3

May 24, 2023 at 3:30 pm #13709457

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Thank you for contacting WPML support!

Can you download WPML from here and remove the version you have?
https://wpml.org/download/wpml-multilingual-cms/?section=changelog

Download Version 4.6.3. The error message you have typically indicate missing files that may happen due to failed upgrades or unzipping or other unforeseen reasons.

Regards,
Bruno Kos

May 25, 2023 at 10:27 am #13715205

lukasB-4

Downloaded + uploaded manually, but still the same error. Any other idea?

May 25, 2023 at 12:10 pm #13716023

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

Would you be willing to provide me with WordPress credentials so I could investigate the issue directly?

Also can you install https://wordpress.org/plugins/wp-file-manager/?

So this happens if you try activating WPML? Where does the issue occur, upon activating?

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

I marked your next reply as private so that you can safely add credentials.

Regards,
Bruno Kos

May 29, 2023 at 5:47 am #13728861

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I am unable to go through server protection - I entered credentials multiple times but it doesn't work.

Regards,
Bruno Kos

May 31, 2023 at 9:42 am #13745057

lukasB-4

Can you try it now with the previous details?

If it will not work, I can change them and send in new private message.

May 31, 2023 at 10:15 am #13745593

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

These don't work even after multiple attempts to login.

Regards,
Bruno Kos

June 1, 2023 at 6:09 am #13750809

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I am referring to this, I can't pass through it. I tried several times but it doesn't allow me to enter.

Regards,
Bruno Kos

server.jpg
June 1, 2023 at 7:38 am #13751379

lukasB-4

OK, I don't know why it is not working for you. Tested on several devices. I have disabled htpasswd for you, so you should be able to access the site now. Can you confirm?

June 1, 2023 at 10:42 am #13753091

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

It asks me for server credentials even in incognito mode.

Regards,
Bruno Kos

June 1, 2023 at 3:49 pm #13756235

lukasB-4

What is your URL?

hidden link

June 2, 2023 at 6:04 am #13758405

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

That's the one.

Regards,
Bruno Kos

June 2, 2023 at 6:36 am #13758469

lukasB-4

Hi Bruno,

can you try now?

June 2, 2023 at 10:09 am #13760539

Bruno Kos
WPML Supporter since 12/2018

Languages: English (English ) German (Deutsch ) French (Français )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

I was able to get in - I reinstalled plugins through file manager and I can see that it works now:
hidden link

Regards,
Bruno Kos

June 3, 2023 at 7:52 am #13764041

lukasB-4

I have tried to finish the WPML configuration (in WPML settings) and we have the same error again. Can you check?

The topic ‘[Closed] Fatal error: Uncaught Error: Class "WP_Upgrader_Skin" not found’ is closed to new replies.