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This topic contains 14 replies, has 2 voices.

Last updated by Kor 1 year, 11 months ago.

Assisted by: Kor.

Author Posts
May 2, 2023 at 8:51 am #13568435

jesperL-4

Tell us what you are trying to do?
I'm trying to translate the field values for a flexible field group (on a post), but all of the fields are grayed out on other languages and cannot be edited, apart from on the main language (english)
It is only for a specific field group that the fields are grayed out, the rest work fine

Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?

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May 3, 2023 at 8:56 am #13576515

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for contacting WPML support.

Based on the screenshot that you shared, you might have configured the custom field as "copy" from the primary language. Could you try editing the custom field and make sure it is set as "Translate"?

https://wpml.org/documentation/related-projects/translate-sites-built-with-acf/expert-translation-option/#setting-field-translation-preferences

Thanks!

Kor

May 3, 2023 at 1:03 pm #13578791

jesperL-4

I changed the fields from being "Copy once" to "Translate", and the boxes are still grayed out
This doesn't really occur on the other flexible fields, so I'm not sure as to what's going on

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May 3, 2023 at 3:40 pm #13580541

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed

IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs.

Your following answer will be private, which means only you and I have access to it.

✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.

Thanks!

Kor

May 9, 2023 at 9:12 am #13611671

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've checked your "solution" posts here hidden link in a secondary language and I'm able to edit the custom fields without issues and it is not greyed out.

Could you share the URL of the page in question here?

Thanks!

Kor

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May 9, 2023 at 11:54 am #13613469

jesperL-4

Hi, sorry, please try this one instead: hidden link (UnicLine S) and go to the 12th element in "Sektion 1" named "Billede break"

The wysiwyg editor (indhold) also looks like it should save, but it doesn't

May 10, 2023 at 6:54 am #13618643

jesperL-4

I've changed some of the fields from "Don't translate" to "Copy"

The main issue though, is that the text/wysiwyg fields "Overskrift" and "Indhold" aren't able to be translated, despite being set to "Translate", these are the ones I need to be able to translate, the other ones are supposed to copy from the post of the primary language

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May 11, 2023 at 9:45 am #13628703

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I've checked and I could see the issue now. Looks like you have a very complex setup and I will have to escalate this to our 2nd Tier Support for further assistance.

I will come back to you once I've feedback.

Thanks!

Kor

May 12, 2023 at 9:04 am #13635463

jesperL-4

We found a way to still save the translations, by removing read-only from the inputs
So it seems like they are incorrectly getting a read-only attribute added

May 12, 2023 at 3:47 pm #13638549

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Could you please tell me which "read-only" option that you're referring to so that I could include this on the report that I'm about to open? It would be best if you could include a screenshot and also the URL of the page in question.

Let me know how it goes.

Thanks!

Kor

May 15, 2023 at 8:10 am #13645363

jesperL-4

It is on the same post (UnicLine S - DA) - hidden link, in the #12 "Billede break" in "Sektion 1"

I removed the "readonly" attribute from the "Overskrift-wpml3" input field in the inspector, and was able to save the translation, without it getting overwritten when I saved the english post again

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May 15, 2023 at 10:28 am #13646983

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

I don't think we should do that manually. If it's not too much trouble, could you replicate the issue on our sandbox site here? hidden link . You can install the required plugins and create some test fields or pages.

It would be really helpful if you can replicate it on our sandbox site and if not, I will have to share your Website with our 2nd Tier Support for further checking.

Let me know how it goes.

Thanks!

Kor

May 17, 2023 at 6:36 am #13660707

jesperL-4

We're looking to launch the site early next week, I'll try to see if you can have it available for testing purposes afterwards (we just copy the site over to a live site)

May 17, 2023 at 8:32 am #13662153

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Hi there,

Thanks for your reply.

Alright then, please let me know how it goes.

Thanks!

Kor

May 30, 2023 at 7:21 am #13736433

jesperL-4

Hi, we're done with the test site, so you can use it for testing purposes again

The topic ‘[Closed] Fields in a specific flexible field field group are grayed out (ACF:ML)’ is closed to new replies.