Skip to content Skip to sidebar

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 - -
14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 - -

Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: 

This topic contains 8 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 8 months ago.

Assisted by: Christopher Amirian.

Author Posts
August 26, 2024 at 8:04 am

matthieuP-11

Background of the issue:
Hi WPML Support Team,
I'm experiencing an issue with paragraph formatting that is not staying consistent between our original language version and the translations. In the English version of the page, the content is correctly formatted into two paragraphs:

version: hidden link

But, in the newly translated pages, there are numerous added line breaks disrupting the formatting:

Portuguese version: hidden link

This issue only seems to occur with new translations. All our previously translated pages appear fine, but when we translate content using the latest version of WPML, we're encountering these formatting issues.

This is affecting both our live site (dhis2.org) and our staging site (hidden link).

Best regards,

Simona

Symptoms:

Questions:

August 26, 2024 at 11:28 am #16104146

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi Simona,

I think the issue is fixed. Would you please test now and get back to us with the result?

Thanks.

August 26, 2024 at 12:14 pm #16104369

matthieuP-11

Hi! Thank for your help, I have translated a new page and it looks good. However, I have already translated about 400 pages previously where the formatting is still broken, is there a good way to fix it on pages that are already translated?

August 26, 2024 at 12:39 pm #16104544

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi Simona,

Would you please send them for translation again? See if it fixes the issue that way?

If not, I'm afraid you will need to make a change to the paragraphs that have problems to cause WPML to re-evaluate those paragraphs to get the correct formatting.

Thanks.

August 26, 2024 at 12:52 pm #16104585

matthieuP-11

Hi Christopher,
When you mention "sending them to translation again," do you mean removing the translated page, permanently deleting it, and then re-adding it? Wouldn't that add additional translation charges? I tried to use the "edit the translation" option to refund credits and retranslate, but it doesn't seem to resolve the issue.
Thanks for clarifying!

August 26, 2024 at 1:11 pm #16104633

matthieuP-11

I tried to permanently delete the page and translate it again, and it still used the wrong formatting. Is there any other way to fix this? There are about 110 pages per language and this problem is both in French and Spanish and fixing it by updating each paragraph in English would take days.

August 26, 2024 at 2:10 pm #16105124

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi Simona,

May I have a sample page where you performed the changes and it did not work?

I want to take it as an example and ask the second tier support opinion.

Thanks.

August 26, 2024 at 9:39 pm #16106883

matthieuP-11

Hi Christopher,

this is the page that I deleted permanently and then re-translated

hidden link

I also tried refunding credits in the translation editor and then translating again.

Thanks!

August 27, 2024 at 2:41 pm #16110629

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Thank you for the URL. Unfortunately, it seems that the website is not available anymore.

No page is available under: hidden link

Is there a need to have another URL?

You can set the next reply as private to provide the new login info if needed and the page in question that we need to check with the second tier support.

Thanks.

The topic ‘[Closed] Formatting of paragraphs not consistant with the original language’ is closed to new replies.