Problem: The client needed to reset the translation memory for the Spanish language to apply a less formal tone to translations, but was concerned about affecting other languages. Additionally, there was uncertainty about whether the linking between their development site and main site to share the pay-as-you-go account and translation memory was functioning correctly. Solution: We escalated the issue to our developers who successfully reset the translation memory specifically for the English to Spanish language pair without affecting other languages. This allowed the client to translate content with the desired less formal setting. We also ensured that the client was kept informed throughout the process via email updates and direct communication in the support ticket.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
