[Resolved] Germanized sends out emails with wrong langauge
This thread is resolved. Here is a description of the problem and solution.
Problem: The client is facing an issue where transaction emails sent via the Germanized plugin for their site are in English instead of German, despite updating string translations and deleting the wp-content/languages/wpml folder as suggested by the Germanized plugin vendor, Vendidero. Solution: We recommend ensuring that you are using the latest versions of the WPML String Translation and the Germanized plugin. Then, go to WPML's String Translation and re-validate or add the translations for the email titles ("Payment received for order" and "Confirmation of your order") and save the changes. This approach resolved the issue in a test case, where the email language correctly switched to German.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am trying to ensure that transaction emails sent via Germanized for our client, tenz.at, are in German. The Germanized support indicated that the issue might be related to changes in WordPress 6.7. I have already updated string translations and deleted the wp-content/languages/wpml folder as suggested by the Germanized plugin vendor, Vendidero. The issue can be seen at hidden link.
Symptoms:
Despite the updates and deletions, the emails are still in English instead of German. However, the attached file in the email is translated correctly. Deleting the wpml folder corrected the admin language but not the email language.
Questions:
Why are the transaction emails still in English after updating string translations and deleting the wpml folder?
What further steps can I take to ensure the emails are sent in German?
seems you where inactive in a chat so my colleague closed the chat, still let me try to help further on your issue, as it could be the case that the new version did not solve all the problems with translation.
1) I have set and prepared a test site, if you can quickly try to see if the issue can be reproduced and happens there as well? This will speed things up as we can quickly escalate an issue to our devs. If yes, please make sure to share steps of what have you done and how can I see the issue.
You can check outgoing mail from WP Mail Logging plugin.
- hidden link
2) If not, do you have a staging site where we can check the issue further? If not, would it be possible to provide a copy of your website?
im working with Alexander and will reply while he is out of office.
i used your test site and set up the wpml settings and payment provider (Stripe) we are using, and a generic testproduct.
This are the languages we are using for our client
Folgende Sprachen sind für diese Seite aktiviert:
*Vereinfachtes Chinesisch
*Traditionelles Chinesisch
*Englisch
*Französisch
*Deutsch (Voreinstellung)
*Italienisch
*Japanisch
*Spanisch
I can reproduce the bug that is happening.
You can see in the img attached, that the "New Order" E-Mail is in the language expected, but confirmation and payment received is in english.
1. logged in as demo
2. visiting hidden link
3. click "in den Warenkorb" (add to cart)
4. visiting hidden link
5. Enter Invoice Information: Österreich | test | test | test | 8010 | Graz
6. choosing "Kredit-/Debitkarte"
7. Enter 4242424242424244 | 12/24 | 111
8. click "buy now"
I produced the same results just now as you can see in the attachment.
thanks for quick reply, I have escalated it further to our compatibility team. They will check it out. Please note it may take a day or two before we have any news.
Seems the issue was fixed with the latest WPMl String translation and Germanized version, just translation needs to be confirmed for it to work.
You can try the same steps I suggested above and it should work fine.
So to make it more clear:
- Make sure you are using latest String translation and Germanized versions
- Go to String translation and re-validated / add the translation for both titles ("Payment received for order" and "Confirmation of your order"), and save.
