[Resolved] Getting trouble translating this website

Hi,

Sure thing. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

Please also give us permission to copy your website if needed for further investigation.

Thanks.

Hi,

I'm glad that you managed to fix the original issue.
This is a public forum, and it is not safe to provide login information directly in the reply.
I removed the login information. Please set the next reply as private and provide the login information there.

Also, we answer one question per ticket to keep things organized and serve our customers better. This way, if a problem is fixed, our other customers will also be able to find solutions.

I will create a new ticket for the Elementor point.

I will check the property point in the next reply to this ticket.

If you have additional questions, I'd appreciate it if you could open a new ticket:

https://wpml.org/forums/forum/english-support/

Thank you.

Hi,

Thank you for the video. The issue was that the WPML String Translation plugin was not enabled.

As soon as I enabled it and did the same thing you did in the video, it worked.

One other point is that when I was checking WPML > Support I found out that your WordPress installation does not utilize the PHP memory limit that your server offers and only uses 40M which is very low considering the number of plugins you installed.

The minimum requirement is 128M but I suggest that you increase it to 512M: https://wpml.org/home/minimum-requirements/

You can add this by adding the code below to "wp-config.php" file of your WordPress installation root folder:

/** Memory Limit */
define('WP_MEMORY_LIMIT', '512M');
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

Thanks.

Hi,

Thank you. That indicates there is a PHP Fatal error happening that needs to be investigated.

In the other ticket I asked if it is possible to provide a copy of ther sbiete so I can troubleshoot.

Please do the same and provide the login here and I will check.

It is possible to know what is the error here, if you do as follows:

Would you please access your website files and edit the "wp-config.php" file on the root folder of your WordPress installation and add the code below into the file:

define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', true );

Please add the code above the line below:

/* That's all, stop editing! Happy blogging. */

For more information:
https://wpml.org/documentation/support/debugging-wpml/

This will enable the debug mode and will show the error, but as this is a live website I recommend that you do this on a copy of the website and get back to us so we can continue troubleshooting.

Thank you.