This thread is resolved. Here is a description of the problem and solution.
Problem: The client was unable to see updates made to the Glossary on their site's pages and could not find the update button in their dashboard as mentioned in the WPML documentation. Solution: 1. We advised the client to update the translation after making changes to the Glossary. This involves taking a backup of the site and database, then navigating to Plugins > Add new > Commercial and clicking "Check for WPML Updates". The latest version of WPML includes an option to "Update the translations" after edits to the Glossary. More details can be found here: Updating Translations. 2. We recommended increasing the WordPress memory limit to at least 128MB, which is a minimum requirement. This can be done by adding the following code to the wp-config.php file:
This code should be placed above the line that says /* That's all, stop editing! Happy blogging. */. 3. We instructed the client to remove redundant memory limit definitions from the wp-config.php file to ensure the correct setting is loaded.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
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Background of the issue:
I'm trying to get the words I've entered into the Glossary to be updated on the pages of a site under development. I am following the documentation on how to use the WPML Glossary.
Symptoms:
The Glossary does not update on the page. The update button mentioned in the guide is not in our dashboard.
Questions:
Why is the Glossary not updating on the page?
Why is the update button not appearing in our dashboard as per the guide?
Hello,
My name is Carlos and I will continue working on this ticket
1.- Could you tell me what you mean by: "I can't get WP to "find" the new version"?
Do you mean you can't see the new WPML plugin version in Plugins -> Add new -> Commercial tab?
2.- Please increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`
Answer to #1:
Yes, when I click Update it doesn't find the new version.
Answer to #2:
I added Memory Limit to wp-config.php, now the last part of the file looks like this. But there was already something at the very bottom? Should I remove this?
----------------------------------------------
define( 'WP_DEBUG', false );
/* Add any custom values between this line and the "stop editing" line. */
1.- Yes please, remove the last 3 lines of code because they are not being loaded.
2.- I kindly ask you to share the access credentials to the site in your next message that I have set private so I can take a closer look at the configuration.
Confirm you created a full site backup before sharing the credentials that you can use to restore the site if necessary.
Please follow these steps:
- Go to Plugins -> Add new -> Commercial tab (hidden link) -> Click on 'Unregister WPML from this site'
- Go to your wpml.org account -> Register WPML on your sites (https://wpml.org/account/sites/) -> Remove the site
- Get back to Plugins -> Add new -> Commercial tab (hidden link) -> Click on the link that appears right below the field to insert the registration key and get a new key
- Register the site and double-check if now you can see the new versions
