Got charged in EURO instead of USD when used automatic translation

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Supporter timezone: America/Los_Angeles (GMT-08:00)

Tagged: Account Issues

This topic contains 4 replies, has 2 voices.

Last updated by Bobby 6 months, 1 week ago.

Assisted by: Bobby.

Author	Posts
May 3, 2024 at 12:56 pm #15591414
nadavP-4	I want to pay in USD, not sure why this month it got changed to EURO... hidden link
May 3, 2024 at 10:55 pm #15592956
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, Our default currency has switched to EUR. For clients with existing subscriptions in USD, their payments will continue in USD. However, if a subscription is canceled and renewed, it will renew in EUR instead. Unfortunately, it is not possible to revert this change. If you have any further questions or concerns, please let us know!
May 3, 2024 at 11:49 pm #15592972
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, Our default currency has switched to EUR. For clients with existing subscriptions in USD, their payments will continue in USD. However, if a subscription is canceled and renewed, it will renew in EUR instead. Unfortunately, it is not possible to revert this change. If you have any further questions or concerns, please let us know!
May 5, 2024 at 6:45 am #15593966
nadavP-4	well.. is not fair. it becomes more expensive for us to pay it with EUR with our local currency is USD.. I want a solution for it, we must pay in USD as it was before, we might consider stop this pay as you go in EUR if there is no solution.. Let me know please
May 6, 2024 at 7:01 pm #15599092
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	I understand, please get in touch with our accounts team directly through this contact form and they should be able to further assist.

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