I've translated a gravity form, and WPML showed that the translation is completed (see attachment), but I do not see a translation on the page: hidden link
From the page, I updated the content and translation but doesn't help.
If you need further help with this, please share the access details to your site with me.
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I've checked things on your site and found the form is inserted on an Elementor-designed page. You used the shortcode element to insert the Gravity Form's shortcode. I edited the translation of the page and found out that part of the shortcode was untranslated. I translated it. Please see the attached screenshot. Unfortunately, this didn't help. Other than that, everything looks OK. I've consulted our second-tier supporters about this issue. We want to see if the form's translation will show if you use it on a regular page, not an Elementor-designed page.
Do you allow me to create a test page and try that?
I've tested the form on a regular page; unfortunately, the issue persists. You can see my test page here.
hidden link
I also found that there is one form in the trash section. Please see the attached screenshot. So I deleted this form permanently because I suspected it had something to do with this issue. (In other cases, this is a procedure we follow). But this didn't solve the issue as well.
I then wanted to check if the translation on WPML's Advanced Translation Editor is in English. To check this, I needed to temporarily switch from 'Translate Everything Automatically' to 'Translate What You Choose' in WPML -> Settings -> Translation Mode. I then made a small change to the 租車預約申請表格 form and sent it to translation. When I translated it with the Advanced Translation Editor, I could see the translations. Please see the attached screenshot ate-form-translations.jpg. Completing the translation again didn't solve the issue, unfortunately. I set the Translation Mode back to 'Translate Everything Automatically' as it was.
We need to investigate the issue further. But we don't want to do that on the live site.
Do you have a staging site where the issue occurs, and we can deactivate plugins and switch the theme?
If you have it, then please share the access with us. I'm enabling a private message to the next reply.
If you don't have a staging site, do you allow us to take a copy of your site to investigate the issue further on our servers?
For this, we will need to install a plugin like Duplicator or All In One Migration. So please allow us also to do that.
On the staging site, the problem is solved. Please see the same page here.
hidden link
And also, please see the attached screenshot.
What I did is the following.
1. Installed the default Twenty Twenty-One theme and activated it.
2. Made a change to the form with the problem and sent it again for translation.
3. Translated the form.
4. Saw that the translation is working.
5. Activated the Traveler theme again and saw that everything was fine.
I also deactivated all the plugins except WPML, Strings Translation, Gravity Forms, and Gravity Form Multilingual. But I'm unsure if this step is needed.
Can you please try steps 1 through 5 on your live site and see if it helps?
You can first only try steps 1 and 5, meaning switching the Traveler theme with the 2021 theme, and see if it helps. If not, please try all the steps.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
I noticed when the Traveler theme is active, the form will not work. As for the rest of the steps are unclear, please proceed the changes in live site if you have solution.
5. Translated the form. (The previous English translation is kept in the Advanced Translation Editor's memory. So you will only need to complete the translation of the new field you added.)
6. Check the translated page and see if the form shows in English.
7. If it does not show in English, make a small change to the page and update the translation.
8. Check if the form translation is showing on the page.
9. If it is not showing, please tell me.
10. If it does show, activate the Traveler theme and all the third-party plugins, check if everything is still fine, and tell me.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
Please note that if you need more help, I'll be able to check things further and reply on Sunday.
The problem might be because of a custom code that you have in the child theme files. Custom functions are usually inserted in the functions.php file of the child theme in your case.
Do you have any custom code inserted in the child theme?
If so, please remove any custom code and check if the problem persists.
You can share with us the problematic code when you find it. We will look at it and, if possible, suggest a fix to it. But please be aware that we might be unable to solve and further help with the custom code issue. For this, please check our support policy.
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