Help to register our site

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client's website uses WPML and is built with WordPress on the Bedrock framework. The website does not show as registered, and attempting to register results in an error. The site's SiteURL and HomeURL are different, which may cause issues.
Solution:
We recommend making the SiteURL and HomeURL the same, which can be done in the wp-config.php file or through the WordPress admin settings. After aligning the URLs, follow these steps:
1. Temporarily remove your website from your WPML account sites list here: https://wpml.org/account/sites/
2. Add the website again, ensuring the format matches the SiteURL (e.g., 'https://www.domain.co.uk/'), and copy the new key.
3. Update the wp-config.php file with the new key by setting the value of the constant OTGS_INSTALLER_SITE_KEY_WPML to the new key.

If this solution does not resolve your issue, please open a new support ticket with us for further assistance: WPML Support Forum

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Tagged: Account Issues

This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 2 months ago.

Assisted by: Mateus Getulio.

Author	Posts
January 19, 2024 at 3:03 pm #15205415
donnaS-2	Hi, Our website uses WPML and is built with WordPress on the Bedrock framework. The config has our site key in place but the site doesn't show as registered and the 'register' link shows an error on the site. Please can you advise how we can register our site which is now 10 versions behind current. Previously we was advised the following: Before this ticket gets assigned to one of my colleagues, I will try to help. Can you please share a screenshot with the error message that you are seeing or copy-paste the full message here in the ticket? You could also try to create a full website backup first, then uninstall and remove all the outdated WPML plugins, download the latest ones from here (http://wpml.org/account/downloads/) > upload them on the site from Plugins > Add new > Upload > install and activate them. --- I have attached the image as requested. The suggestion that was suggested - creating a full website backup and uninstalling and removing outdated WPML plugins didnt work for us. Is there another solution available? Thanks, Harry
January 19, 2024 at 8:39 pm #15206309
Mateus Getulio Supporter Languages: English (English ) Portuguese (Brazil) (Português ) Timezone: America/Sao_Paulo (GMT-03:00)	Hello there, Thank you for contacting us. I see in your debug info that you have the following config: SiteURL hidden link HomeURL hidden link Where the SiteURL differs from the Home. This caused some issues in the past. Is it possible for you to make both fields the same? They will be set up either in the wp-config.php file or inside wp-admin > Settings After that, can you please try to update the key in the wp-config file? To do so, please follow the steps: - Temporarily remove your website here: (https://wpml.org/account/sites/) - Add the website again(make sure to use the same format as in the SITEURL field, eg: 'hidden link') and copy the new generated key - Edit the wp-config.php and update the value of the constant OTGS_INSTALLER_SITE_KEY_WPML with the new key. Thank you, please let us know.