Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/
Sun Mon Tue Wed Thu Fri Sat
- 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 8:00 – 12:00 -
- 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 12:00 – 16:00 -

Supporter timezone: Europe/Zagreb (GMT+01:00)

Tagged: 

This topic contains 0 replies, has 0 voices.

Last updated by andreasG-81 38 minutes ago.

Assisted by: Dražen Duvnjak.

Author Posts
November 27, 2024 at 1:22 pm #16449823

andreasG-81

Background of the issue:
Hi,
after reinstalling the plugin WPML I did an automatic translation of the site on Elementor from German to English.
All pages in English are missing. After browsing the forums I made changes to the pages and translated again. Only 2 pages managed to recover.

Symptoms:
Tried to do
https://wpml.org/forums/topic/pages-created-with-elementor-are-not-being-translated/
But I don't have access rights to make sql queries to the database.
Rolled back WP to old versions.

Questions:
What else should I try to recover the missing English pages?

November 27, 2024 at 1:50 pm #16450183

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hi,

please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.



Thanks,
Drazen

November 29, 2024 at 9:36 am #16458431

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks.

Do you maybe have a staging site I can check this our further? I suspect that maybe one of the security plugins is blocking WPML; so translated content is not being fully saved. I would also like to disable plugins and switch themes, which is not safe on live website.

Let me know.

Thanks,
Drazen

November 29, 2024 at 1:19 pm #16459702

andreasG-81

Hi!
unfortunately I don't have a staging site.
But I did backup and this site is only a demo site.

November 29, 2024 at 1:45 pm #16459779

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I am trying to check but the website is very slow for me, it takes almost a minute for each task.

Is it okay if I take a copy of your website and check it on our side?

Thanks,
Drazen

November 29, 2024 at 4:27 pm #16460675

andreasG-81

Ok.
No problem.

December 2, 2024 at 9:36 am #16464885

Dražen Duvnjak
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks I have checked and it seems it has nothing to do with WPML, you have set a template for your EN pages, and it uses the template "Elementor Single Page #5140", which is why it shows that kind of page (empty), while DE page is not using any template and shows page content.

I have changed template Elementor Single Page #5140 to DRAFT, so it us not applied anymore, and now it works fine.

Regards,
Drazen

December 2, 2024 at 5:54 pm #16467961

andreasG-81

Hi!
Thank you so much!
But still not understand why the empty template was attached to some pages in English.
Why it was not possible to translate some products into English, although the whole store page was running in English.
Have a nice evening!