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[Resolved] Hi, Indeed we have many performance issues, speed issues, loading issues, upda

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This topic contains 1 reply, has 2 voices.

Last updated by Shekhar Bhandari 1 year, 3 months ago.

Assisted by: Shekhar Bhandari.

Author Posts
September 6, 2023 at 8:49 pm #14355161

colasB

Hi,

Indeed we have many performance issues, speed issues, loading issues, updates not taking into account (text, URL, editor updates...) etc. on the French version on our website since we translated our website in French through WPML.

We do not see any commercial tab and are therefore not able to make the updates to get WPML 4.6.6 and String Translation 3.2.8

It's kind of urgent to know how to do so because we have marketing campaigns running toxards the french version of our website.

Thanks in advance
September 8, 2023 at 10:41 am #14365987

Shekhar Bhandari
Supporter

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Welcome to WPML support, I'd be happy to help you with this.

We recently released a new version of WPML plugins so can you please update the plugins to the latest version and let me know if that helps?

We push out WPML releases gradually. If your sites haven’t received this update yet, give it some time and you’ll see the update in a few days.

To skip the queue and get the update right away, to the Plugins → Add New page, click the Commercial tab and then click the Check for updates button.
https://wpml.org/wp-content/uploads/2020/04/wpml-force-plugin-update-1.png

Note: Keep a Backup Before Updating

Further,
- Are you using the latest versions of WPML plugins?
- Which version of PHP/MYSQL are you using?

You can easily send this information using the Debug information settings from WPML.

Could you please go to WPML > Support > Debug Information and give me the information in the next reply? You can read the detailed instructions here:
http://wpml.org/faq/provide-debug-information-faster-support/

Look forward to your reply.

Thanks