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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to update the WPML site key after moving their WordPress site to a new domain and server, as they were unable to access automatic translations due to insufficient tokens.
Solution:
We advised the client to generate a new WPML site key for the new domain through their WPML account, which can be done here: https://wpml.org/account/sites.
Additionally, we provided guidance on managing automatic translation credits. If the client is no longer using the old domain, they should remove the WPML key associated with it and move the credits back to their WPML account. This process is detailed in our documentation: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
We also explained that automatic translation credits can be shared with different sites, as outlined here: https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.

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This topic contains 3 replies, has 2 voices.

Last updated by Mihai Apetrei 1 year, 1 month ago.

Assisted by: Mihai Apetrei.

Author Posts
April 16, 2024 at 5:28 am #15522295

mobius365-knowledge-servicesI

I want to change site URL

April 16, 2024 at 10:00 pm #15528342

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Do you mean that you want to generate a new WPML key for a new domain? You should be able to do that from here: https://wpml.org/account/sites

Or do you mean that you want to change the domain for one of the secondary languages? You should be able to do that from inside WPML > Languages.

If none of the above apply, please elaborate a bit more on what you mean and what you want to accomplish.

Thank you!

Mihai Apetrei

April 17, 2024 at 5:01 am #15529009

mobius365-knowledge-servicesI

Thank you so much for your response!! The above given solution is not appropriate to my issue that I am facing with WPML. Will explain you clearly below,

At very first time, I have installed and configured the plugin for the wordpress site "hidden link", After this it was worked fine.

Now We have moved the project to some other server, and its domain name is i.e., Site URL is "hidden link", So with this Site URL also we have created site key in our WPML account (Forum Page).

But We could not be able to access automatic translation in our new domain. It says Insufficient Tokens. So Please kindly give me the guidelines on Updating newly created SITE KEY of WPML into our own Project. I think then only the issue gets resolved.

Your quick assistance in this matter highly appreciated.

April 17, 2024 at 3:29 pm #15533800

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Welcome back and thank you for the explanation.

Credits can be managed as explained in the documentation below:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

When you stop using a domain, you can remove the WPML key and move the credits back to your WPML account.

You can also share automatic translation credits with different other sites as explained here:
https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/

I hope that you will find this information helpful. 🙂

Mihai