[Closed] I am admin. Sometimes, WPML for no apparent reason assings me do a new language pair, deleting my ol...

Hi,

This ticket has been inactive for some time. I didn't get a reply from you. I've converted this chat into a support ticket because you may still require our assistance. If you do, please reply to this ticket, and one of our supporters will be happy to continue helping you.

If the problem persists, please share with us WordPress's debug log (not WPML debug information). Please check this page for instructions: https://wpml.org/documentation/support/debugging-wpml/

To enable it, open your wp-config.php file and look for

define('WP_DEBUG', false);

Change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

After this, repeat the action that causes the problem on your site. It means that you will need to wait to see the problem of language pair changes from English -> German to English -> Catalan. The errors will be saved to a debug.log log file inside the /wp-content/ directory. Then please share the errors with us. If the debug.log was already active, please only share the error you encountered during your test to keep the log concise and avoid unrelated errors.

Regards,
Itamar.

Hi,

1. Do you remember what the last thing you did before this problem happened?
2. Have I enabled WordPress debug.log as I recommended in my previous reply?
3. If so, can you check for any PHP errors and share them with me?

Also, please update WPML and its add-ons to their latest versions and check if the problem persists. If you don't see that we have new versions, please go to:
hidden link
And click the Check for updates button.

I tried to access your site to check things, but received this message:
ERROR: The username or password you entered is incorrect.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Also, please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All-in-One Migration. Please let me know if you agree.

Regards,
Itamar.