[Assigned] I am getting an error

Thanks for reaching us.

That error message usually indicates that a column or index is missing from the icl_strings table in your database.

I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

Thank you for your response.

You can resolve this issue on your own by following these steps: First, make sure to back up your site. Then, set up a local test site, install WPML and String Translation, and check the local site's database.

Look for the icl_strings table in the database and compare its columns or indexes with those on the production site. If you find any discrepancies or missing elements, correct them and let me know if this resolves the issue.

Thanks for your reply.

I can see differences(missing columns and indexes) in your attached screenshot. Have you corrected it?

Once you corrected it, check your Website backend to see if this notification "There is a problem with the String Translation table in your site." still shows up.

Thank you for your response.

Please make sure to back up the website before making any changes, as I previously advised. I'm not sure what is causing the error you're encountering. Also, if you're using the Advanced Translation Editor for automatic translations, your translations should be saved in the translation memory. You can learn more about this process https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/

This means that if you retranslate the same content, you won’t incur additional translation credits. However, we do not offer refunds for charged credits since we have already paid for the translations on our end.

Unfortunately, we cannot provide an SQL script without confirming the issue. Could you provide a copy of the site? You can follow the instructions https://wpml.org/faq/provide-supporters-copy-site/ to remove your client’s data and payment information. Once we have the copy, we’ll examine it and advise you on how to resolve the issue.