i am unable to translate the whole website and it can not translate my product i

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Supporter timezone: Europe/Zagreb (GMT+02:00)

Tagged: Exception

This topic contains 6 replies, has 2 voices.

Last updated by Dražen 1 year, 9 months ago.

Assisted by: Dražen.

Author	Posts
July 1, 2023 at 9:59 pm #13928225
david jameson	nothing
July 3, 2023 at 7:18 am #13930461
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, Per your reply, I am unsure if you still need help with the issue from the topic ticket, or what goes wrong. If all is good now, we will close the ticket. Let us know, and please note we limit 1 issue per ticket. If you need help with another, please open a new ticket/chat. Regards, Drazen
July 4, 2023 at 6:02 am #13937003
david jameson	hello this is my site and it is not tranlasting well please can you tell me to do. i have spent $500 for credit and still not translating product and footer check it please hidden link
July 4, 2023 at 6:28 am #13937193
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, please note, if you have been charged for translation but not seeing them, that means they are translated, just not delivered to your website and we will check way. Also, I see from your account you have used a total of 220k credits, which means you purchased 40k (50$), apart from the 180k received with an agency license. Anyway, I will be glad to help, but as said let's stick to 1 issue per ticket, in this case, issue with product translation. 1) In order to expedite handling your support requests, can you please share WPML support debug information from your site. - To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page. - Once on the “debug information” page, select the entire content of the text box and copy it. - Now go back to our support forum, find debug information box and paste it. More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/ 2) Please share the URL to 1 example product that has an issue, and share an image or video of the backend where I can see the status of this product ( in progress, translated, needs review, etc). Thanks, Drazen
July 4, 2023 at 6:47 am #13937311
david jameson	Look at this page at the footer menu and i can not keeping buying credit and if you can not tranlaste all the site then i will need a refund
July 4, 2023 at 6:48 am #13937313
david jameson	check this link please hidden link look the footer menu and product you will see the will not change the language on this pages New threads created by Dražen and linked to this one are listed below: https://wpml.org/forums/topic/split-footer-menu/
July 4, 2023 at 6:56 am #13937361
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks for getting back. As I said, we will be glad to help, but need to take 1 issue at time. Also I haven't ask you to buy new credits, if you paid for some translation then they are probably stuck and we will make sure to help and solve the issue. Anyway, for your footer issue, I have opened new ticket and lets continue there: - https://wpml.org/forums/topic/split-footer-menu/ As for the product issue, let's stay in this ticket, please try to explain a bit more what is the issue with your product, and if you have translated it, for example URL of your product with the issue and etc. Thanks, Drazen

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