Tell us what you are trying to do?
I'm trying to translate several sliders of my website.
Is there any documentation that you are following?
It's supposed to be completely compatible JetEngine with WPML (https://wpml.org/plugin/jetengine/).
But there is no documentation about this specific issue on WPML.
Is there a similar example that we can see?
The second section of the home page hidden link has an untranslated Slider.
Could you navigate to WPML > Settings > Post Type Translation and check to see if you've enabled "Translation" for the "Slider" CPT?
If you're not sure and would need further assistance, I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your forthcoming response will remain confidential, accessible only to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Also, when I checked your Website debug information, I noticed that you've not updated the WPML plugins. Please backup and update it, then check and see if it issue is fixed.
Thank you so much, Kor!
I was able to add all relevant strings to the String Translation section.
However, I couldn't find a way to use our Automatic Translation subscription to translate all those strings at once.
I even tried to add those strings to the Translation Basket, but I'm not able to assign those translations nor to me (Felipe Cock) neither any other translator. They are stuck on the Translation Basket.
I have tried clearing the basket and start all the translation process several times and even other environments, but it's the same.
In the string translation page, you can add the strings into the translation basket and then translate like what you did to your regular posts and pages. Check out the attached screenshot.
I understand the issue, and it seems that there might be some console errors on the page here hidden link . To troubleshoot the problem, we suspect a conflict with a 3rd party plugin and will need to deactivate each one to identify the culprit. Please backup before you proceed.
Please let me know once the conflicting plugin has been identified and deactivated so that we can proceed with the translation process smoothly. If you have any questions or need further assistance, don't hesitate to ask. I'm here to help!
The issue is still there even after deactivating plugins or changing themes. I would need to investigate this further or escalate it to our 2nd Tier Support.
Please share FTP access and also, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
Also, in the meantime, if this is urgent for you, maybe you can try translating it manually using the String Translation while waiting for our feedback.
We have discussed about the permission of taking a snapshot of our site to test at your end, and we got the approve to let you do it, in order to find out what is happening with these translations.
So, you can install the Duplicator plugin and take the snapshot of the site.
I've successfully imported your Website into my local development site, and sending the translations works perfectly fine. It seems that the problem is specifically related to your Website for some unknown reason. To proceed with further investigation, could you please share FTP access here through the private reply option? This will allow me to escalate the issue to our 2nd Tier Support.
Given the fact that you are on Nginx, editing the .htaccess is not productive. You should try and adjust your nginx config probably. Also, please update all plugins, theme and WordPress if possible and remember to backup first.
Could you try the suggestions above and see if it helps?
