This thread is resolved. Here is a description of the problem and solution.
Problem:
The client's website is disconnected from WPML, and the supporter's test link is still present in the WPML account. The client needs to reconnect their website and remove the old supporter's test link.
Solution:
1. Go to WPML → Translation Management and click on the Tools tab.
2. Expand the Connected sites dropdown.
3. Click the unlink icon next to the site you would like to disconnect.
For more detailed instructions, please visit Automatic Translation Subscription for Multiple Sites.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
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This topic contains 3 replies, has 2 voices.
Last updated by 1 year, 10 months ago.
Assisted by: Bobby.
