Problem: The client's website is disconnected from WPML, and the supporter's test link is still present in the WPML account. The client needs to reconnect their website and remove the old supporter's test link. Solution: 1. Go to WPML → Translation Management and click on the Tools tab. 2. Expand the Connected sites dropdown. 3. Click the unlink icon next to the site you would like to disconnect. For more detailed instructions, please visit Automatic Translation Subscription for Multiple Sites.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please contact us through the WPML support forum.
Problem: The client was experiencing style issues and a key table error that prevented pages from being viewable. Solution: We ran the database troubleshooting options, which resolved the issues, and the pages are now viewable again.
If this solution does not relate to your issue, or if it seems outdated, we recommend opening a new support ticket. We also advise checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum.
Problem: If you're setting up WPML and cannot see the names of the languages to choose (Default language - Translation languages), and activating WPML disrupts the Elementor builder and styles, you might be facing a similar issue. Solution: We recommend reactivating WPML along with the WPML setup wizard. The issue with not seeing language names and the disruption of Elementor could be due to a stuck key in the "icl_admin_messages" table in your database. Removing this key should resolve the problem. If the styling issues persist after this fix, it's advisable to address them in a separate support ticket.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
