I can't register this plugin.

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to register the WPML plugin on your site but encounter a connection error: 'Connection error: Unable to get data from service. Detailed error: cURL error 28: Connection timed out after 10028 milliseconds.' This issue occurs because your hosting provider may be blocking access to our API.
Solution:
We recommend contacting your hosting provider and requesting them to whitelist the following domains:

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

You can find more details in the following article: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 20 replies, has 0 voices.

Last updated by Andrey 8 months, 2 weeks ago.

Assisted by: Andrey.

Author	Posts
August 21, 2025 at 8:49 am #17336508
jimmyJ-3	We gave that a try, but unfortunately it didn’t work either (see attached image). The GoDaddy team is continuing their investigation, hoping for a fix shortly. I'll let you know once I have more information, thanks.
August 21, 2025 at 12:33 pm #17337392
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for letting me know. Please make sure that you are using the correct site key to avoid this type of issue. I recommend deleting the existing key and generating a new one before attempting to register again. Please keep me updated.
August 26, 2025 at 11:15 am #17347974
jimmyJ-3	Hi, Unfortunately, the issue remains unresolved, and I’m still unclear on what steps have been taken - GoDaddy sucks. So I’ve decided to move forward with Shopify instead. I appreciate the support provided here, even though things didn’t work out as hoped. I’ve gone ahead and requested a refund, as the problem couldn’t be resolved. Thanks again for your time. Best regards, Jimmy J.
August 26, 2025 at 11:34 am #17348051
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Hello Jimmy J., I’m sorry to hear about the issue you’re experiencing. Would you like me to take a closer look to see if there’s still anything we can do on our end to help resolve it? If so, I’ll need temporary access to your site (both wp-admin and FTP) where the issue can be replicated. This will allow me to investigate the problem more effectively. When you log in to leave your next reply, you’ll find secure fields below the comment area where you can enter this information. Rest assured, the details you provide will remain private—only you and I will be able to see them. Let me know how you’d like to proceed.
August 26, 2025 at 1:23 pm #17348513
jimmyJ-3	Hi, Thanks so much for your help. I truly appreciate it. Unfortunately, I’ve decided to move on from GoDaddy. They won’t be getting any more of my money. The issue is entirely server-related, and if I want to continue, I’ll need to switch to a dedicated server. It seems more practical to proceed with Shopify for now. Thanks again for your time and support. Best regards, Jimmy J.
August 26, 2025 at 3:08 pm #17348906
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. That makes sense. If at some point you want to test WPML on another server, you’re welcome to do so. Wishing you a great week ahead!