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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to translate the custom excerpt using the TRAVEL TOUR theme by Goodlayers.

Solution:
We identified that the custom XML configuration code in the plugin did not register the custom excerpt for translation. The existing code in

/wp-content/plugins/tourmaster/wpml-config.xml

was missing the necessary entries. To resolve this, we provided the following XML configuration to be added to WPML > Settings > Custom XML Configuration tab:

<wpml-config>
  <custom-fields-texts>
    <key name="tourmaster-tour-option">
      <key name="*"></key>
    </key>
  </custom-fields-texts>
</wpml-config>

After adding this code, the client should edit the tour, make a small change to the tour content, save, and then update the translation. For further guidance, we referred to the documentation on custom fields translation options.

If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket in our support forum.

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This topic contains 15 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 6 months ago.

Assisted by: Long Nguyen.

Author Posts
December 20, 2023 at 4:27 am #15097517

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

We can handle one issue per ticket only so I will split your new issues with the translation footer, OTGS plugin into new tickets.

If you want to edit/view the translation in the Advanced Translation Editor as my screenshot, please go to WPML > Translations > Review the job or Edit it. Refer documentation https://wpml.org/documentation/automatic-translation/how-to-review-automatic-translations-on-your-site/

If you see the main issue of this ticket with the custom excerpt is resolved, please mark this ticket as Resolved.

Thanks.