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Supporter timezone: Asia/Karachi (GMT+05:00)

This topic contains 55 replies, has 2 voices.

Last updated by andreaB-8 7 months ago.

Assisted by: Waqas Bin Hasan.

Author Posts
April 4, 2024 at 5:55 pm #15485245

andreaB-8

So friend I've to follow this:

https://wpml.org/forums/topic/i-dont-see-translated-sections/page/3/#post-15480285)

and after for every section what do to??

Please can you send me screen-shots of every step?

I don't want to miss

Thanks

April 4, 2024 at 7:06 pm #15485611

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

If you see that reply, I've:

- shared a screen cast in option #1, showing how to remove JSON data (hidden link).
- shared a link to the thread (https://wpml.org/forums/topic/the-english-version-of-some-pages-keep-displaying-the-french-content/), with the solution in option #2:

Pages created using King Composer need to be translated using the manual translation method as explained in this doc: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/.

April 4, 2024 at 9:59 pm #15485911

andreaB-8

When I open site I see this, what to do?

Screenshot 2024-04-04 alle 23.59.33.png
April 4, 2024 at 10:11 pm #15485927

andreaB-8

But how to know what CSS delte in pages? I've a lot of css-custom but you selected only 2

{`kc-css`:{`479`:{`box`:{`margin|`:`inherit 20px inherit 10px`,`padding|`:`inherit 20px inherit inherit`}},`767`:{`box`:{`margin|`:`inherit 10px inherit 10px`}},`999`:{`box`:{`margin|`:`inherit 10px inherit 10px`}},`any`:{`box`:{`margin|`:`-20px inherit inherit inherit`}}}}"][kc_column width="12/12" video_mute="no" _id="418306"][kc_column_text _id="674495" css_custom="{`kc-css`:{`any`:{`typography`:{`font-family|,p`:`Montserrat`,`font-size|,p`:`18px`}}}}

April 4, 2024 at 10:27 pm #15485947

andreaB-8

I tried following your demo video

hidden link

doesn't works

and please reply me even to do this

But how to know what CSS delte in pages? I've a lot of css-custom but you selected only 2

{`kc-css`:{`479`:{`box`:{`margin|`:`inherit 20px inherit 10px`,`padding|`:`inherit 20px inherit inherit`}},`767`:{`box`:{`margin|`:`inherit 10px inherit 10px`}},`999`:{`box`:{`margin|`:`inherit 10px inherit 10px`}},`any`:{`box`:{`margin|`:`-20px inherit inherit inherit`}}}}"][kc_column width="12/12" video_mute="no" _id="418306"][kc_column_text _id="674495" css_custom="{`kc-css`:{`any`:{`typography`:{`font-family|,p`:`Montserrat`,`font-size|,p`:`18px`}}}}

April 4, 2024 at 11:08 pm #15485973

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

You need to look for "css_custom" attribute for featured box module. Other modules and CSS seem to work fine.

However, if you still don't make it work, then unfortunately we can't do much about it and have to wait from author to have some response.

As I mentioned earlier this plugin isn't on our compatibility list and has been closed a long time ago due to security issues, we can't do much about it without a cooperation from the plugin author.

The issue isn't with WPML. I'll advise to wait from an update from our compatibility team.

I hope you understand.

April 5, 2024 at 7:24 am #15486503

andreaB-8

But in your video you change only one css_customs not all!

So please tell me what css_custom delete...

And in your video after your changes works, in my no.... can YOU try doing same steps with my home?

Thanks!

April 5, 2024 at 7:01 pm #15489541

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

I've recorded 2 videos showing what to do and what's the problem. Please download hidden link, extract to get the video files:

1-homepage problem:
You can see that even after removing the css_custom from feature_box, there's still the problem with the page. So here are 2 options which you can try:

A) delete the translation and also delete from trash (https://wpml.org/faq/how-to-delete-the-translation-of-a-page/).

B) create a new page, add all content anew, remove the custom css and translate. Once it works, then remove the homepage (including translations) and set the new page as homepage. DO NOT duplicate the existing page, as I tried and it didn't work (this is however a separate issue).

2-test page:
As you can see the feature box worked out of the box. Why? Because custom css is very less, as I mentioned in the first video (as opposed to the feature box on your home page).

So the key point is, there's no way to identify which custom css works and which not - however, as a rule of thumb, remove the custom css which looks way too much (as seen in video #1).

Both videos show how to and what to look for. Other than that we've no trick available for now.

I request to wait for an update from our compatibility team.

April 8, 2024 at 12:28 pm #15494107

andreaB-8

Please friend I need your support!! I do something and seems OK but I need your help... YOU that followed my task and that you know your site

I've 2 issues with layout... items showed in box in home pages have strange spaces

Check in Home page EN
hidden link
in "Our treatments" area blocks have white spaces.. even if I've all same blocks that I've in Italian version
hidden link
So I've 10 block like in IT but with empty spaces... can you fix?
Check attached image

Same issue in this page
hidden link
I've empty areas not filled (check second image attached)

Thanks

Screenshot 2024-04-08 alle 14.08.52.png
Screenshot 2024-04-08 alle 13.48.23.png
April 8, 2024 at 4:04 pm #15495470

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for the updates.

As I requested earlier, the issue is different than originally reported (translation problem).

I recommend opening a separate ticket because as per forum policy we can only handle one issue per ticket. So you can get more to the point help, without mixing up several issues in one long ticket.

P.S.: I'll be off for rest of the week from tomorrow, but I'll keep an eye on the original issue and 'll update you accordingly. For any other issue, please follow as mentioned above.

April 8, 2024 at 5:01 pm #15495604

andreaB-8

Thanks friend, sorry is I wrote here but is for talk with your that knows this issue in detail.

hidden link

Here we've issues in blocks.

Thanks