I have a problem with the first language of website

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is developing a site in three languages (Italian, English, and French) with Italian set as the main language in WPML. However, WordPress recognizes English as the main system language, affecting both the admin and frontend language settings.
Solution:
We recommend taking a backup of your site first. Then, navigate to Users>>Profile in your WordPress dashboard and set Italian as the language for Language. After this, clear all types of caches to ensure the changes take effect. It's important to note that the frontend language and dashboard language settings are different. For more detailed guidance, please refer to our documentation on setting the WordPress administration language: Setting the WordPress Administration Language.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Not WPML issue

This topic contains 3 replies, has 2 voices.

Last updated by Bigul 1 year, 7 months ago.

Assisted by: Bigul.

Author	Posts
October 18, 2024 at 7:47 am #16302962
angeloL-3	Background of the issue: I'm developing a site in 3 languages (Italian, English, and French). In WPML, the main language is set to Italian, but WordPress recognizes English as the main system language. I recorded a little video to show the site admin. Link to a page where the issue can be seen: hidden link Symptoms: WordPress recognizes English as the main system language instead of Italian. Questions: How can I set Italian as the main system language in WordPress?
October 18, 2024 at 11:21 am #16304116
Bigul	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. This may be because of the User profile language settings. Please take a site backup and visit Users>>Profile and set Italian as the language for Language. Then clear all types of caches and make sure the issue exists or not. The frontend language and dashboard language settings are different. Please refer to the following article for more details. https://wpml.org/documentation/getting-started-guide/language-setup/setting-the-wordpress-administration-language/ -- Thanks! Bigul
October 18, 2024 at 4:26 pm #16305709
angeloL-3	Thank you, but it not resolve the problem. If i go on the update the update versione of wordpress is en-us and not italian, and also in the frontend the italian site in woocommerce show english but the translate is complete.
October 18, 2024 at 4:49 pm #16305790
Bigul	Hello, Thank you for the updates. This may be a compatibility issue. Please share a screencast for a better understanding of the issue. It will help us a lot in our internal communication. You can share it via Google Drive or Dropbox. -- Thanks! Bigul
October 19, 2024 at 4:05 pm #16307403
angeloL-3	I try do deactiveted and reactiveted plugin and resave my language admin and now it seems to be ok. Thank you a lot.