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This thread is resolved. Here is a description of the problem and solution.

Problem:

You are trying to display pictures in the translation of a custom post type called Testimonials on your website. The top picture comes from featured pictures, and the profile picture is from an ACF field group. Although all text translates well using WPML's advanced translator, the featured picture and profile picture do not appear in the German and Thai translations.

Solution:

The issue arises because the Image field values are not correctly synced to the secondary languages. To resolve this, you need to ensure that the image fields are properly configured to be translatable in WPML. Check the WPML settings for custom fields and make sure that the image fields are set to 'Copy'.

For detailed steps, you can refer to the WPML documentation on translating custom fields: Translating Custom Fields.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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This topic contains 3 replies, has 0 voices.

Last updated by maikK-11 1 year ago.

Assisted by: Bigul.

Author Posts
April 29, 2025 at 7:00 pm #16980753

maikK-11

Background of the issue:
I am trying to display pictures in the translation of a custom post type called Testimonials on my website hidden link. The top picture comes from featured pictures, and the profile picture is from an ACF field group I created for the Testimonials post type. I use the block builder Generate Press / Blocks Pro, and I have set up the custom post type with CPT UI and field groups with ACF. When I translate using WPML's advanced translator, all text is translated well, but the featured picture and profile picture do not appear in the translation.

Symptoms:
In the English version, the pictures show correctly, but in the German and Thai versions, they do not appear. The featured picture and profile picture do not show up in the WPML advanced translator for translation.

Questions:
Why do the featured picture and profile picture not appear in the German and Thai translations?
How can I ensure that the pictures are included in the translation process with WPML?

May 2, 2025 at 7:18 am #16988027

Bigul

Hello,

Welcome to the WPML support forum. I will do my best to help you resolve the issue. Sorry for the late response; it was because of the holidays.

This may be a compatibility conflict. Please fill the private details fields after a full site backup. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

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Thanks!

Bigul

May 5, 2025 at 2:06 pm #16996657

Bigul

Hi Maik,

Thank you for the login information. Sorry, but I am currently unable to find the following section on the pages.

hidden link

Could you please share the exact steps to reproduce the issue on the site’s frontend?

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Thanks!

Bigul

May 5, 2025 at 4:16 pm #16997293

maikK-11

I am not sure, if I understand what you want, but

What is happening, if you go on
hidden link

and scroll to the end, you have this situation from screenshot_3. This is the english site, which is the main language.

if I go now to
hidden link

You can see, that the pictures are not showing up anymore.
Chutima and Somsak do not have a picture, but Areeat has a Profilpictuer and a workspace pictuer, which show in the english (main Language) version.
You can also see, that in the english version the brakes do not show when there is not workspace picture.

This mistake is comming in the translation prozess and I have no idea where to look anymore.

Thank you for looking into it
Maik

I hope I could help you with this info

May 6, 2025 at 8:47 am #17000312

Bigul

Hi Maik,

Thank you for the details. I can reproduce the problem on the staging site. It looks like the Image field values are not correctly synced to the secondary languages.

I am getting the expected results after recovering it from the translated posts. Please refer to the following screencast for more details.

hidden link

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Thanks!

Bigul

May 6, 2025 at 1:46 pm #17002107

maikK-11

Thank you, this works well