I need assistance with several issues in the WPML plugin, including translation problems with "Cont...

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing multiple issues with the WPML plugin on their website. These include difficulties in translating labels such as 'Contact Us' and 'submit', errors when installing the Contact Form 7 Multilingual plugin, issues with translating HTML tags like

<span>

, and missing texts across different languages.
Solution:
1. To resolve the translation issues with labels and ensure HTML tags translate correctly, we recommend installing the Contact Form 7 Multilingual plugin. You can download it from here, then navigate to your site's backend > Plugins > Add new > Upload > and upload the zip file you downloaded > then install and activate it.
2. If you encounter issues downloading the plugin due to server restrictions, try downloading it directly from the provided link.
3. For the issue with ACF fields not translating, a new ticket has been created specifically for this issue, which can be followed here.

Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Tagged: Exception

This topic contains 5 replies, has 3 voices.

Last updated by Mihai Apetrei 8 months, 1 week ago.

Assisted by: Mihai Apetrei.

Author	Posts
October 9, 2024 at 8:04 am #16268394
gudbrandurT	Background of the issue: I am trying to resolve translation issues with the WPML plugin for my website, including translating labels like 'Contact Us' and 'submit,' fixing errors when installing multi-language contact forms, ensuring HTML tags (like span) translate correctly, and finding missing texts across all languages. The issue can be seen on this page: hidden link. I have also provided a video link for further details: hidden link. Symptoms: The 'Contact Us' and 'Place Order' names are not changing when switching languages. Errors occur when trying to install the plugin for multi-language contact forms. HTML tags, specifically span tags, are not translating. Some texts are missing from all languages, leading to SEO issues. Questions: How can I resolve the translation issues with labels like 'Contact Us' and 'submit'? What steps should I take to fix errors when installing multi-language contact forms? How can I ensure HTML tags, like span, translate correctly? How do I find and fix missing texts across all languages?
October 9, 2024 at 2:57 pm #16271361
Laura WPML Supporter since 05/2018 Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Hi, thanks for contacting us. To correctly translate forms from Contact Form 7, you need to install the glue plugin Contact Form 7 Multilingual. Also please note: 1. you're running an old version of WPML not compatible with WordPress 6.6.+ 2. you WP Memory Limit (2G) can't exceed the PHP Memory Limit (256M)
October 10, 2024 at 7:22 am #16273070
gudbrandurT	Hi laura , I am using the latest versions of both WPML and WordPress, but I am unable to install the Contact Form 7 Multilingual plugin from my Commercial tab. Could you please assist with this? Additionally, I am unable to find some ACF fields in another language. Even after translating them via WPML's String Translation and enabling translation mode in ACF fields, they are still not visible in the other language. Could you please help me resolve this issue as well? Thank you.
October 10, 2024 at 5:40 pm #16276587
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Per our Support Policy, we can handle only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. So let's resolve the issue with the Contact Form 7 Multilingual add-on and can you please open a new individual ticket for each unique issue that you are experiencing so that we can properly tackle them one by one? Thank you very much for your understanding and cooperation. Now, regarding downloading and installing the Contact Form 7 Multilingual add-on, if you can't do it from inside your site's backend (I am not sure what error you receive when you try to download it but it could be happening due to server restrictions or similar situations), then you could also download it from here (https://wpml.org/download/contact-form-7-multilingual/?section=changelog) > then go to your site's backend > Plugins > Add new > Upload > and upload the zip file you downloaded > then install and activate it. Please let me know if you managed to install and activate the add-on this time. Mihai Apetrei
October 11, 2024 at 6:42 am #16277565
gudbrandurT	Subject: Issue with Translating ACF Fields in WPML Dear WPML Support Team, I am encountering an issue with translating some of the ACF fields on my website. I have created several ACF fields, but while some of them translate correctly, others do not. I have already installed the required ACF-related translation plugin named Advanced Custom Fields Multilingual, but the issue persists. To better explain the problem, I have recorded a video demonstrating the issue and attached it to this ticket. I would appreciate your help in resolving this issue as soon as possible. Please let me know if you need any additional information. video link : hidden link Best regards, New threads created by Mihai Apetrei and linked to this one are listed below: https://wpml.org/forums/topic/split-issue-with-translating-acf-fields-in-wpml/
October 11, 2024 at 12:20 pm #16279605
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. I am not sure if you had the chance to see my last reply above but I created a new ticket for you for the other issue that you mentioned in your very last reply above: https://wpml.org/forums/topic/split-issue-with-translating-acf-fields-in-wpml/ You will be notified via email when there's an answer to that ticket. Regarding this current ticket, can you please let me know if you managed to install the Contact Form 7 Multilingual add-on in the end? If so, can you please mark this ticket as resolved? Thank you!