[Resolved] I need estimate and some knowledge to translate pages
This thread is resolved. Here is a description of the problem and solution.
Problem: The client asked several questions regarding the WPML services: the number of credits needed for translating pages into French and Arabic, the availability of 'AEO' & 'GEO' support, options for direct communication with WPML, and the process for handling issues found during internal reviews after translation. Solution: We informed the client that live chat support in English is available depending on agent availability. We recommend starting a new chat to connect with an available representative. For specific inquiries about translation credits, support types, and review processes, we advise checking our documentation on https://wpml.org/documentation/ or contacting us directly through our support forum.
Please note that the solution provided might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at https://wpml.org/forums/forum/english-support/.
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I need inputs for the following questions from my client:
1: How many credits would it require to convert all these pages into French and Arabic? And by when can this be completed? - I have attached details for these pages as jpg as not to upload excel file is not allowed here.
2: Does WPML also provide ‘AEO’ & ‘GEO’ support along with the translations?
3: Can we connect with WPML to talk about this project?
4: What is the process of review? For example, a page has been translated by WPML, and Sirion’s internal review found several issues. How will that get fixed?
Hoping to hear from you ASAP on this to get approval from client side.
Hi Team, following up here? Could you please provide an update ASAP? We are behind schedule, and complete radio silence from your side is impacting our deliverables. Are you even interested in doing any business? Please clarify. This is really frustrating and sad that multiple follow-up has to done in order to get an information
While you wait for my colleague to take over the ticket, let me try to help you with the issue quickly.
1) Credit estimation depends on the word count of the content and the selected translation engine. As a rough guideline, WPML charges credits per word per language. The translation itself is very fast (usually minutes), you can check more details here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
2) WPML focuses on translation and multilingual content management. It does not provide dedicated AEO or GEO features. However, it is fully compatible with multiple SEO plugins and allows proper multilingual SEO setup (URLs, meta, hreflang, etc.).
3) We don’t offer live calls, but we are happy to assist you here in detail and guide you step by step based on your project needs.
4) After automatic translation, you can review and edit everything in the WPML Translation Editor. Any issues found during review can be manually corrected, or you can re-translate specific parts.
Seems, good enough information shared here by you.
I will discuss same with my client and get back to you for further queries.
For 3) You mentioned, call not offered. Instead of call, can we have live chat support?
Earlier I use to take live chat support for such queries but this time I am not finding it.
Can you please guideline me how can I reach to live chat support?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi Vishal,
Live chat support in English depends on agent availability. Please feel free to start a new chat, and you should be connected with an available representative.
